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Requests & TicketsOther

updateRequestFollowers

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Add or remove followers on a request.

Adds and/or removes followers on a request: individual users and agent groups. This is the portal’s Followers control. Followers already on the ticket are kept unless listed in a remove_* field; an id in both an add_* and a remove_* field ends up removed.

Parameters

NameTypeRequiredDescription
requestIdstringYesRequest display ID (e.g., REQ-123)
add_user_idsinteger[]NoIds of users to add as followers
remove_user_idsinteger[]NoIds of users to remove from the followers
add_agent_group_idsinteger[]NoIds of agent groups (in the request’s workspace) to add as followers
remove_agent_group_idsinteger[]NoIds of agent groups to remove from the followers