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Requests & TicketsTicket Updates

updateProblem

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Update a problem.

Updates an existing problem with new field values. This method performs a partial update (PATCH), meaning only the fields provided will be updated. Other fields remain unchanged.

Parameters

NameTypeRequiredDescription
requestIdstringYesThe problem display ID (e.g., PRB-123)
impactstringNo
urgencystringNo
assetsinteger[]No
agent_groupintegerNoID of the agent group to associate with the request. Changing this may trigger notifications to the union of direct foll
assigneeintegerNoID of the user assigned to the request. Changing the assignee triggers notifications to followers.
request_typestringNo
categorystringNo
subcategorystringNo
cti_itemstringNo
descriptionstringNo
statusstringNo
subjectstringNo
prioritystringNo
requesterintegerNo
parent_request_idintegerNo
cc_emailsstring[]No
bcc_emailsstring[]No
attachmentsinteger[]No
tagsinteger[]No
caller_metadataobjectNo
activity_noteobjectNo
custom_fieldsobjectNo
file_attachmentsstring (binary)[]No