createProblem | Atomicwork

Create a problem.

Creates a new problem request in the system. If the target is an external ITSM and the user is not connected, returns 428 EXTERNAL_AUTH_REQUIRED with authorization_url; show it to the user and retry the same call after they connect. Problems represent the root cause of one or more incidents.

Parameters

Name	Type	Required	Description
`impact`	string	No
`urgency`	string	No
`assets`	integer[]	No
`tags`	integer[]	No
`item_id`	integer	No
`item_fields`	object	No
`request_type`	string	No
`request_source`	object	No
`category`	string	No
`subcategory`	string	No
`cti_item`	string	No
`description`	string	No
`email_content`	string	No
`status`	string	No
`priority`	string	No
`parent_request_id`	integer	No
`agent_group`	integer	No	ID of the agent group to associate with the request. Members of this group are included in follower notifications when t
`assignee`	integer	No	ID of the user assigned to the request.
`subject`	string	No
`notes`	RequestNoteRequest[]	No
`workspace_id`	integer	No
`conversation_info`	object	No
`cc_emails`	string[]	No
`bcc_emails`	string[]	No
`attachments`	integer[]	No
`requester`	integer	No
`to_email`	string	No
`request_created_from`	object	No
`custom_fields`	object	No
`created_at`	string (date-time)	No
`updated_at`	string (date-time)	No
`external_id`	string	No
`external_source`	object	No
`resolution_time`	string (date-time)	No	When the ticket was resolved in the source system. Only accepted during migration (requires external_id or external_sour
`first_response_time`	string (date-time)	No	When the first agent response occurred in the source system. Only accepted during migration (requires external_id or ext
`first_response_due_time`	string (date-time)	No	SLA due time for first response from the source system. Only accepted during migration (requires external_id or external
`resolution_due_time`	string (date-time)	No	SLA due time for resolution from the source system. Only accepted during migration (requires external_id or external_sou
`closed_status_at`	string (date-time)	No	When the ticket was moved to closed status in the source system. Only accepted during migration (requires external_id or