Atomicwork

Using Agent Assist to resolve requests faster

Using tags in Atomicwork

Using search in Atomicwork

Track service request volume, fulfillment performance, and approval efficiency.

Service requests report

Build, test, and promote configuration changes without affecting your production.

Testing configurations with Sandbox

Riya Sebastian

Learn more about how you can manage your service desk

Service Management

Request aging report

Understanding the Analyst role

Agent performance report

Group performance report

Satisfaction survey reports

Requests overview

Audit logs

Analytics & Reports

Configuring business hours

Learn how to set agent availability to control ticket assignments and team visibility.

Manage agent availability

Managing teams with agent groups

Workspace settings

Customizing branding in Atomicwork

Roles in Atomicwork

Managing workspaces and users

Adding employees to Atomicwork

Create and manage segments to control visibility.

Managing audiences with segments

Users & Workspaces

Discover and sync assets automatically

Asset actions

Manage asset types, attributes, and asset records in Atomicwork, including bulk adding assets through CSV import with validation and mapping review.

Asset management explained

Importing and syncing assets

Asset management

Problem management explained

Problem management

Automate your change lifecycle with event-driven workflows

Customizing change templates

Conditional actions in change templates

How to create changes

Track and analyze change management metrics, identify bottlenecks, and export reports.

Changes report

Manage attributes that capture key information across every change request.

Change attributes

Create a printable record of every change with all details in one place

Exporting and printing changes

Change management

Major incident management

Incident management

Understand incident patterns and drive faster resolutions with comprehensive reporting.

Incidents report

Service catalog and services

Service requests

Using canned responses

Learn how to link service requests, incidents, problems and changes using request associations to track dependencies.

Manage request associations

Relationship attributes

Stay updated with notifications

Measuring employee satisfaction with surveys

Request types, attributes, and prefixes

Request management explained

Managing routing rules

Status, priority, and request resolution

Assigning and working on requests

Managing SLAs for requests

Requests

Email as a support channel

Learn how to configure trusted email domains and fallback behaviors to secure your workspace.

Configuring trusted email domains

Channels

Privacy policy

Security

Contact us

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

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Tickets

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Find guides, answers, and references.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.