Feature

Employee

Organization admin

Analyst

Manage user profiles

N

Y

N

Raise, view, edit, comment on, and delete requests raised by them

Y

Y

Y

View and work on assigned journeys

Y

Y

Y

View, edit and delete assigned tasks

Y

Y

Y

Raise Atom requests

Y

Y

Y

Create and assign journeys

N

Y

N

View the Performance and Insights reports

N

Y

Y

Export Performance as PDF and Insights as CSV

N

Y

Y

Feature

Workspace agent

Workspace admin

Workspace analyst

Organization admin

Manage and work on requests

Y

Y

Y

If they’re a part of the workspace and an admin, yes

Export overview, agent and group performance and satisfaction reports as CSV

N

Y

Y

If they're a part of the workspace and an admin, yes

Manage users in the workspace

N

Y

N

If they’re a part of the workspace and an admin, yes

Manage service catalog and channel policies

N

Y

N

If they’re a part of the workspace and an admin, yes

Manage knowledge

N

Y

N

If they’re a part of the workspace and an admin, yes

Create, edit and delete workflows

N

Y

N

If they’re a part of the workspace and an admin, yes

Manage request fields

N

Y

N

If they’re a part of the workspace and an admin, yes

View workspace reports

N

Y

Y

If they’re a part of the workspace and an admin or analyst, yes

Manage App Store connections

N

N

N

Y

Manage workspace and org settings

N

N

N

Y