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Add or Remove Agent Group Followers

View as Markdown

Replaces the complete list of agent groups that are following this request. Members of the supplied groups are expanded into the follower recipient set for notifications, de-duplicated against direct user followers. This affects both channel/email notifications and in-app follower notifications. Private notes never notify followers.

Authentication

X-Api-Keystring
API Key authentication via header

Path parameters

requestIdstringRequired

Headers

X-Workspace-IdstringOptional

Request

Payload used to replace the list of agent groups that follow a request. Members of the supplied groups are included in the follower notification recipient set, de-duplicated with direct user followers.

agent_group_follower_idslist of longsOptional

Agent group IDs to set as followers. Their members are expanded into the follower recipient set for notifications (de-duplicated with direct followers).

Response

Successful response