Skip to navigation
Atomicwork Public APIProblems

Create problem request

View as Markdown

Authentication

X-Api-Keystring
API Key authentication via header

Headers

X-Workspace-IdstringOptional

Request

This endpoint expects an object.
request_typestringOptional
request_sourceenumOptional
categorystringOptional
subcategorystringOptional
cti_itemstringOptional
descriptionstringOptional
email_contentstringOptional
statusstringOptional
prioritystringOptional
parent_request_idlongOptional
agent_grouplongOptional
ID of the agent group to associate with the request. Members of this group are included in follower notifications when the group is also a request follower.
assigneelongOptional
ID of the user assigned to the request.
subjectstringOptional
noteslist of objectsOptional
workspace_idlongOptional
conversation_infoobjectOptional
tagslist of longsOptional
cc_emailslist of stringsOptional
bcc_emailslist of stringsOptional
attachmentslist of longsOptional
requesterlongOptional
to_emailstringOptional
request_created_fromobjectOptional
custom_fieldsobjectOptional
created_atdatetimeOptional
updated_atdatetimeOptional
external_idstringOptional
external_sourceenumOptional
Allowed values:
resolution_timedatetimeOptional

When the ticket was resolved in the source system. Only accepted during migration (requires external_id or external_source).

first_response_timedatetimeOptional

When the first agent response occurred in the source system. Only accepted during migration (requires external_id or external_source).

first_response_due_timedatetimeOptional

SLA due time for first response from the source system. Only accepted during migration (requires external_id or external_source).

resolution_due_timedatetimeOptional

SLA due time for resolution from the source system. Only accepted during migration (requires external_id or external_source).

closed_status_atdatetimeOptional

When the ticket was moved to closed status in the source system. Only accepted during migration (requires external_id or external_source). When provided with a closed status, also sets resolution_time if not explicitly provided.

item_idlongOptional
item_fieldsobjectOptional
impactstringOptional
urgencystringOptional
assetslist of longsOptional

Response

Successful response