Get list of options for the field identified by reference_key
Get list of options for the field identified by reference_key
Authentication
Path parameters
Headers
Query parameters
Optional request type(s) to scope options by. Comma-separated (e.g. request_type=REQUEST,INCIDENT). For status this returns the union of statuses mapped to any of the given types (de-duplicated). Omitting it returns options for all types (backward compatible). A single value behaves exactly as before.
The service item id in case entity_type is SERVICE_ITEM
Deprecated, DO NOT USE. This was a typo. Use selected_option_ids instead.
Include system users and bots in the response (SYSTEM and ATOMIC_BOT types)
Narrows the assignee/agent picker to a single user category. EMPLOYEE returns human users only, AI_EMPLOYEE returns AI coworkers only. These are the only two values used by the picker tabs. When omitted, humans and AI coworkers are returned together (current behavior). Any other enum value (e.g. EXTERNAL) is filtered as-is and yields no assignable users, since external users are not valid assignees. Applied only to the user-flavoured assignee resolution path; ignored for every other entity type.
Change template ID. When entity_type=CHANGE and reference_key=requester, filters the response to workspace members allowed by the template’s user_segments (workspace agents always included). Ignored otherwise.
