Atomicwork

Riya Sebastian

Guides & FAQs

Atom FAQs

FAQs

Admin guide 101: Setting up knowledge management for your Assistant

Understanding how the Universal Agent delivers contextual support

Best practices for creating AI-ready knowledge

Admin guide 102: Configuring service management

Best practices for setting up AI-ready catalogs

Admin guide 103: Organizing workspaces and users

Admin guide 104: Leveraging automations to maximise efficiency

Admin guide 105: Optimizing advanced ITSM processes

Admin guide 106: Service management for HR teams

Admin guide 107: Request deflection

Admin guide 108: Workspaces vs. Groups

[TEMPLATES] Announcing Atom to your employees

If you're an admin setting up an Atomicwork account, start here

For admins

Keyboard shortcuts in Atomicwork

Agent guide 101: Managing and handling requests

Agent guide 102: Navigating Atomicwork

Agent guide 103: Streamlining tasks through MS Teams/Slack

Agent guide 104: Handling advanced ITSM requests

If you're a human agent looking to learn more about how to get the most out of Atomicwork, start here

For agents

Employee guide 101: How do I use Atom?

Employee guide 102: Raising and tracking requests

Employee guide 103: Using the Atomicwork portal

For employees

Privacy policy

Security

Contact us

Find answers and get help from Intercom Support and Community Experts

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