You can stay on top of everything happening in Atomicwork through MS Teams or Slack. This guide will walk you through how to streamline your daily work - manage notifications, approve and track requests, and leverage integrations with tools like Jira and Salesforce all without leaving your communication platform.

Keeping track of all the activities and requests in Atomicwork is crucial for staying organized and responsive. Atomicwork sends real-time notifications to MS Teams or Slack, keeping you informed of any updates or actions required on your requests. You’ll receive alerts for new requests assigned to you, pending approvals, and updates on existing requests. Learn more about the notifications you will receive as an agent.

You can manage your requests in MS Teams or Slack by seeing the requests assigned to you, replying directly from your chat, and navigating to the request in the Atomicwork platform when needed. This allows you to handle your workload seamlessly within your preferred communication tool.

Another key advantage of using MS Teams or Slack with Atomicwork is the ability to manage and approve requests directly from your communication platform. When a request requires your approval, you’ll receive a notification in MS Teams or Slack with an option to approve or reject it on the spot. This makes it easy to keep workflows moving without needing to log into Atomicwork separately. You’ll also be notified of any approvals on requests you’re handling, all without logging into Atomicwork.

For example, if a colleague requests access to a restricted software tool and you are handling the request, the approver can review and approve or decline it directly in Slack. You’ll both be notified of the decision immediately.

With Atomicwork's integrations, you can manage your tasks across different platforms like Jira and Salesforce without leaving MS Teams or Slack.

Issue tracking on Jira: If your engineering team uses Jira for tracking issues, you can raise and view Jira issues directly from MS Teams or Slack. This integration ensures that all your work stays connected and you can easily manage issues alongside your other requests. For example, If you identify a bug that needs tracking, you can quickly create a Jira issue directly from your Slack channel to notify your engineering team.

Managing deals with Salesforce: For teams working with Salesforce, you can track deals, view customer information, and update records within MS Teams or Slack. This integration allows you to stay on top of your sales pipeline while managing your other tasks in Atomicwork.

By learning how to navigate Atomicwork from within MS Teams or Slack, you can stay connected, manage your requests effectively, and leverage powerful integrations to keep your work organized.