Atom, the Universal Agent from Atomicwork will help you find answers to your questions and help you resolve issues by yourself. It understands your intent, context, and needs, and responds with structured, actionable help that moves your work forward.
To start a conversation with Atom:
On Slack: Navigate to Automations > Apps > Atom in the left navigation pane. Click on the Messages tab.
On MS Teams: Navigate to Apps > Atom in the left naviagtion pane. Click on Open and then on Chat.You can also @mention Atom on public Slack channels or standard and shared Teams channels to start a conversation with it.
Find the information you need
For any question you ask, Atom provides complete, actionable answers. Every response blends information from multiple sources with the right next steps, so you can act immediately.
For example, if you say “I’m locked out of my account,” Atom will reply with:
Knowledge + actions in one place: Provide quick troubleshooting steps and the form to request a password reset — in a single response.
Contextual call-to-action (CTA) buttons: Include a Reset Password option so that the next steps are tailored to what you’re trying to do — whether that’s submitting a request, opening documentation, or triggering a workflow.
Answers to multiple requests at once: If you also mention you’ve lost access to your MFA device in the same message, Atom will include instructions for setting up MFA again — alongside the account reset steps.
Instant answers from multiple sources
Atom can pull information from anywhere it matters — your company’s internal documentation, trusted external sources, recent public support conversations — and combine it into a single, helpful response with the right actions.
From your company's internal documentation
You can quickly find answers to questions about policies, processes, or technical steps — from the leave policy to connecting to the company VPN. Atom understands your question and delivers the most relevant information, citing sources where needed.
Examples of questions you can ask Atom:
How do I set up my email on my phone?
What should I do if I receive a phishing email?
When is the next payroll date?
How do I apply for parental leave?
How do I access my work files from my home?
From trusted, public sources
Need troubleshooting steps for tools like Outlook, Zoom, or Salesforce? Atom brings you a clear summary from official support sources including relevant actions if needed.
For example, if you want to know why Outlook isn’t syncing between your phone and desktop, Atom will walk you through Microsoft’s recommended fix and even give you a button to request IT help if the problem continues.
From recent answers on your public and standard channels
If enabled by your IT admin, Atom can learn from conversations on public Slack or standard and shared MS Teams channels. This ensures it always has the most recent and relevant answers to your questions.
So, if the WiFi setup process changed last week and it was discussed in #global-IT-help, Atom will share a summary of that conversation and the official WiFi policy, so you can pick what works best.
Solve common issues by yourself
Atom’s one-touch Skills help you fix common problems instantly, without logging a request or waiting on the IT team for a response. It guides you through the process, including initiating approvals when needed.
Here are some things that Atom can help you fix on your own:
Reset your account password
Request access to software
Remotely install software on your device
Check if any app you're using is down
Get added to Github repos or Azure distribution lists
Raise requests with your team
Request services or report incidents effortlessly
If you can’t resolve an issue yourself, Atom will help you raise a request or report an incident. It guides you to the right form, fills in the basics, and lets you add more details so the process is quick and accurate.
For example, if you’re frequently disconnected from the VPN or need to request time off, just tell Atom — it will log the request and route it to the right team. Learn more here.
Connect through multiple channels
You can raise requests and communicate with any internal team via:
Slack or MS Teams: Chat directly with Atom to log your requests.
The Atomicwork portal: Access your company’s Atomicwork portal at https://yourcompany.atomicwork.com to view and manage your requests, and track approvals or pending tasks.
Email (if enabled): Send an email to the service team to raise a request, and get updates/
Get updates on your requests
Atom keeps you informed about request updates, pending approvals, and assigned tasks, so you never miss an important action. You’ll be notified when:
Your request is created
Any time an agent responds on your request
Your request is resolved
Your request has been sent for approval
Your request has been approved/declined
A request needs your approval
You're assigned a journey
Any of your journey tasks are due
Atom makes it easier to get things done — giving you complete answers, guiding you through next steps, and helping you manage requests from start to finish. With less time spent on IT issues or chasing support, you can focus on your work. If you ever need more help, just reach out through any of the channels above.