Initiating a request with the Assistant. The Assistant will read the intent of your message and surface the appropriate request form which you can fill out to log the request. It will be routed intelligently to the correct team.

Following up on requests with the Assistant. You can ask to see your open requests, and the Assistant will display your history, allowing you to navigate to any request for to add updates.

Using the Atomicwork portal. You can navigate to the Atomicwork portal to view all your requests or raise a new one.

Raising a request via email. You can send an email to the respective service team’s email ID to raise a request.

Tracking a request. You can look up the status of all open requests you've raised right from Slack or Teams.

Navigate to the communication app your company uses - Slack or MS Teams.

Go to Apps > Atom and click on the Messages tab to start a conversation with the Assistant. You can also @mention Atom on any public Slack channel or on standard and shared MS Teams channels to start a conversation with it.

Type in your requirements or describe the issue you're facing.

Based on your message, it will do one of the following:

Enter any required details in the form and click Submit to log the request.

To add updates or reply to an existing request, navigate to the original request thread and respond there.

Replying in the Assistant’s main chat will be treated as a new conversation and won’t link to your previous request history.

You can even search for your requests by simply saying "Show me my requests".

Click on the relevant request to open it in the Atomicwork portal and add your reply directly there.

To see all your requests, click on 'View all my requests' to see all open and past requests.

Navigate to the Assistant app’s home page to view all your requests, approvals, and tasks. From here, you can reply, cancel, or open the request in the Atomicwork portal.

Navigate to the Assistant app and ask for your open requests by saying "Show me my requests".

Click on the relevant request to open it in the Atomicwork portal and add your reply directly there.

Navigate to your company’s Atomicwork portal at https://yourcompany.atomicwork.com.

Click on Requested by me in the left navigation pane to see all the requests you've raised.

Click on Create at the top left to raise a new request or report an incident.

Fill out the required details in the form and click Submit to log the request.

Once logged, you can track and respond to the request directly from the portal.

If your company has enabled email as a channel, you can raise a request by emailing the respective service team’s email ID. In addition to raising the request, the Assistant will provide a relevant answer from your company’s knowledge base to help you resolve the issue on your own. Automatic replies such as out-of-office messages or delivery receipts won’t create a request. These emails are filtered out if they include headers like:

This ensures only genuine emails are logged as requests.

You will be notified via email about any updates or responses to your request.

You can respond to the request by simply replying to the email.

Asking the Assistant: You can ask the Assistant "What is the status of my request" (or a variation) and get the status of all open requests that you've raised.

Logging into the portal: You can log into the portal and view all open requests as well their latest updates.