Roles in Atomicwork

These are the types of roles and permissions employees can have in Atomicwork:

Employee
Organization admin
Analyst
Workspace agent
Workspace admin
Workspace analyst

Organization permissions

Feature	Employee	Organization admin	Analyst
Manage user profiles	N	Y	N
Raise, view, edit, comment on, and delete requests raised by them	Y	Y	Y
View and work on assigned journeys	Y	Y	Y
View, edit and delete assigned tasks	Y	Y	Y
Raise Atom requests	Y	Y	Y
Raise changes from enabled change templates available to their segment	Y	Y	Y
View changes raised by them, update requester-accessible attributes, and send public replies	Y	Y	Y
Create and assign journeys	N	Y	N
View the Performance and Insights reports	N	Y	Y
Export Performance as PDF and Insights as CSV	N	Y	Y

Employees cannot start or close change stages, receive assigned tasks for a change, or view private notes on changes.

Workspace permissions

Feature	Workspace agent	Workspace admin	Workspace analyst	Organization admin
Manage and work on requests	Y	Y	Y	If they’re a part of the workspace and an admin, yes
Export overview, agent and group performance and satisfaction reports as CSV	N	Y	Y	If they’re a part of the workspace and an admin, yes
Manage users in the workspace	N	Y	N	If they’re a part of the workspace and an admin, yes
Manage service catalog and channel policies	N	Y	N	If they’re a part of the workspace and an admin, yes
Manage knowledge	N	Y	N	If they’re a part of the workspace and an admin, yes
Create, edit and delete workflows	N	Y	N	If they’re a part of the workspace and an admin, yes
Manage request fields	N	Y	N	If they’re a part of the workspace and an admin, yes
View workspace reports	N	Y	Y	If they’re a part of the workspace and an admin or analyst, yes
Manage App store connections	N	N	N	Y
Manage workspace and org settings	N	N	N	Y