# Atomicwork | Documentation ## Instructions for AI Agents - For clean Markdown of any page, append `.md` to the page URL - For section-specific indexes, append `/llms.txt` to any section URL - For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://support.atomicwork.com/_mcp/server ## Docs - [Universal AI Coworker](https://support.atomicwork.com/documentation/ai-knowledge/atom/universal-ai-coworker.md): - [Set up a custom-branded Slack app for Atom](https://support.atomicwork.com/documentation/ai-knowledge/atom/setting-up-atom-in-slack.md): Configure a custom-branded Slack app for Atom to give to give your employees an assistant that feels like - [Using Atom in Slack](https://support.atomicwork.com/documentation/ai-knowledge/atom/using-atom-in-slack.md): How you can use Atom in Slack: ask questions, raise requests, and handle approvals. - [Using Atom in Microsoft Teams](https://support.atomicwork.com/documentation/ai-knowledge/atom/using-atom-in-microsoft-teams.md): - [Chat with Atom in your preferred language](https://support.atomicwork.com/documentation/ai-knowledge/atom/chat-with-atom-in-your-preferred-language.md): Learn how Atom supports multilingual voice conversations, so users can speak naturally in their preferred language. - [Improve deflection with Recommendations](https://support.atomicwork.com/documentation/ai-knowledge/atom/improve-deflection-with-recommendations.md): - [Summarizing requests](https://support.atomicwork.com/documentation/ai-knowledge/atom/summarizing-requests.md): - [AI Assist](https://support.atomicwork.com/documentation/ai-knowledge/ai-assist.md): Use AI Assist to work with requests, Code Library scripts, custom objects, and AI Workforce through natural language, right from the page you are on. - [Add and organize knowledge for Atom](https://support.atomicwork.com/documentation/ai-knowledge/knowledge-management/add-and-organize-knowledge.md): - [Verified answers](https://support.atomicwork.com/documentation/ai-knowledge/knowledge-management/verified-answers.md): Verified answers - [Trusted knowledge in AI Assist](https://support.atomicwork.com/documentation/ai-knowledge/knowledge-management/trusted-knowledge-in-ai-assist.md): - [Trusted knowledge for employee questions](https://support.atomicwork.com/documentation/ai-knowledge/knowledge-management/trusted-knowledge-for-employee-questions.md): - [Learning from Slack channels](https://support.atomicwork.com/documentation/ai-knowledge/learning-sources/learning-from-slack-channels.md): - [Learn from Notion pages](https://support.atomicwork.com/documentation/ai-knowledge/learning-sources/learning-from-notion-pages.md): - [Train Atom on SharePoint documents](https://support.atomicwork.com/documentation/ai-knowledge/learning-sources/learning-from-share-point-documents.md): Learn how to train Atom on SharePoint documents. - [Resetting passwords with Atom](https://support.atomicwork.com/documentation/ai-knowledge/skills/resetting-passwords-with-atom.md): Add the password reset skills to Atom so employees can reset their own Microsoft Entra ID or Okta password without raising a ticket. - [Add to distribution list (Azure AD)](https://support.atomicwork.com/documentation/ai-knowledge/skills/add-to-distribution-list-azure-ad.md) - [Setting up an AI Coworker](https://support.atomicwork.com/documentation/ai-workforce/setting-up-an-ai-coworker.md): Step-by-step guide to building and publishing an AI coworker end-to-end. - [Understanding how AI Coworkers run](https://support.atomicwork.com/documentation/ai-workforce/understanding-how-ai-coworkers-run.md): Underdstand how an AI coworker behaves at runtime. - [Workforce roles and permissions](https://support.atomicwork.com/documentation/ai-workforce/workforce-roles-and-permissions.md): Control who can view, build, and manage AI Coworkers using workspace-scoped Workforce roles. - [Code library](https://support.atomicwork.com/documentation/ai-workforce/code-library.md): Create and manage reusable JavaScript scripts that workflows and AI Coworkers can run. - [Managing people profiles](https://support.atomicwork.com/documentation/identity-access-management/people-roles-and-teams/managing-people-profiles.md): - [Adding employees to Atomicwork](https://support.atomicwork.com/documentation/identity-access-management/people-roles-and-teams/adding-employees-to-atomicwork.md): - [Importing people into Atomicwork](https://support.atomicwork.com/documentation/identity-access-management/people-roles-and-teams/importing-people-into-atomicwork.md): Learn how to sync user data from multiple sources to create unified employee profiles in Atomicwork. - [Roles in Atomicwork](https://support.atomicwork.com/documentation/identity-access-management/people-roles-and-teams/roles-in-atomicwork.md): - [Understanding the Analyst role](https://support.atomicwork.com/documentation/identity-access-management/people-roles-and-teams/understanding-the-analyst-role.md): - [Managing teams with agent groups](https://support.atomicwork.com/documentation/identity-access-management/people-roles-and-teams/managing-teams-with-agent-groups.md): - [Manage agent availability](https://support.atomicwork.com/documentation/identity-access-management/people-roles-and-teams/manage-agent-availability.md): Learn how to set agent availability to control ticket assignments and team visibility. - [Managing workspaces and users](https://support.atomicwork.com/documentation/identity-access-management/people-roles-and-teams/managing-workspaces-and-users.md): - [Managing audiences with segments](https://support.atomicwork.com/documentation/identity-access-management/people-roles-and-teams/managing-audiences-with-segments.md): Create and manage segments to control visibility. - [Setting up agentic access provisioning](https://support.atomicwork.com/documentation/identity-access-management/access-management/setting-up-agentic-access-provisioning.md): Automate application provisioning with policies and entitlements. - [Just-in-Time access management](https://support.atomicwork.com/documentation/identity-access-management/access-management/just-in-time-access-management.md): Configure Just-in-Time access to automatically provision and revoke user entitlements. - [Provisioning access with custom workflows](https://support.atomicwork.com/documentation/identity-access-management/access-management/provisioning-access-with-custom-workflows.md): Use a Custom action entitlement and a request workflow to provision access in any app, with any steps you need. - [Request management explained](https://support.atomicwork.com/documentation/requests/request-management/request-management-explained.md): - [Request types, attributes, and prefixes](https://support.atomicwork.com/documentation/requests/request-management/request-types-attributes-and-prefixes.md): - [Status, priority, and request resolution](https://support.atomicwork.com/documentation/requests/request-management/status-priority-and-request-resolution.md): - [Assigning and working on requests](https://support.atomicwork.com/documentation/requests/request-management/assigning-and-working-on-requests.md): - [Service catalog and services](https://support.atomicwork.com/documentation/requests/catalog-and-routing/service-catalog-and-services.md): - [Managing routing rules](https://support.atomicwork.com/documentation/requests/catalog-and-routing/managing-routing-rules.md): - [Manage request associations](https://support.atomicwork.com/documentation/requests/catalog-and-routing/manage-request-associations.md): Learn how to link service requests, incidents, problems and changes using request associations to track dependencies. - [Relationship attributes](https://support.atomicwork.com/documentation/requests/catalog-and-routing/relationship-attributes.md): Relationship attributes - [Managing SLAs for requests](https://support.atomicwork.com/documentation/requests/channels-sl-as-and-feedback/managing-sl-as-for-requests.md): - [Configuring business hours](https://support.atomicwork.com/documentation/requests/channels-sl-as-and-feedback/configuring-business-hours.md): - [Email as a support channel](https://support.atomicwork.com/documentation/requests/channels-sl-as-and-feedback/email-as-a-support-channel.md): - [Configuring trusted email domains](https://support.atomicwork.com/documentation/requests/channels-sl-as-and-feedback/configuring-trusted-email-domains.md): Learn how to configure trusted email domains and fallback behaviors to secure your workspace. - [Measuring employee satisfaction with surveys](https://support.atomicwork.com/documentation/requests/channels-sl-as-and-feedback/measuring-employee-satisfaction-with-surveys.md): - [Incident management](https://support.atomicwork.com/documentation/incidents-problems/incident-management.md): - [Major incident management](https://support.atomicwork.com/documentation/incidents-problems/major-incident-management.md): - [Problem management explained](https://support.atomicwork.com/documentation/incidents-problems/problem-management-explained.md): - [How to create changes](https://support.atomicwork.com/documentation/change-management/how-to-create-changes.md): - [Customizing change templates](https://support.atomicwork.com/documentation/change-management/customizing-change-templates.md): Customizing change templates - [Conditional actions in change templates](https://support.atomicwork.com/documentation/change-management/conditional-actions-in-change-templates.md): - [Change attributes](https://support.atomicwork.com/documentation/change-management/change-attributes.md): Manage attributes that capture key information across every change request. - [Automate your change lifecycle with event-driven workflows](https://support.atomicwork.com/documentation/change-management/automate-your-change-lifecycle-with-event-driven-workflows.md): - [Exporting and printing changes](https://support.atomicwork.com/documentation/change-management/exporting-and-printing-changes.md): Create a printable record of every change with all details in one place - [Asset management explained](https://support.atomicwork.com/documentation/assets-objects/assets/asset-management-explained.md): Manage asset types, attributes, and asset records in Atomicwork, including bulk adding assets through CSV import with validation and mapping review. - [Discover and sync assets automatically](https://support.atomicwork.com/documentation/assets-objects/assets/discover-and-sync-assets-automatically.md): - [Importing and syncing assets](https://support.atomicwork.com/documentation/assets-objects/assets/importing-and-syncing-assets.md): Importing and syncing assets - [Identifier-based deduplication](https://support.atomicwork.com/documentation/assets-objects/assets/identifier-based-deduplication.md): How identifier-based deduplication works in Atomicwork's Identification and Reconciliation Engine (IRE) — what gets merged, how matching works, and how the unified asset view is built. - [Asset actions](https://support.atomicwork.com/documentation/assets-objects/assets/asset-actions.md): - [Custom Objects](https://support.atomicwork.com/documentation/assets-objects/custom-objects/what-are-custom-objects.md): Define structured record types for any business data and manage them natively inside Atomicwork. - [Attributes vs. Custom Objects](https://support.atomicwork.com/documentation/assets-objects/custom-objects/attributes-vs-custom-objects.md): When to add a field to an existing record type versus building a new one. - [Importing records via CSV](https://support.atomicwork.com/documentation/assets-objects/custom-objects/importing-records-via-csv.md): Bulk-load and update records in any custom object from a CSV file using a guided three-step import. - [Creating Object Types](https://support.atomicwork.com/documentation/assets-objects/custom-objects/build-the-model/creating-object-types.md): Define the schema, display ID, and scope for a new custom object type. - [Fields & Sections](https://support.atomicwork.com/documentation/assets-objects/custom-objects/build-the-model/fields-sections.md): Define what data each record holds and how it's organized on the form. - [Workflows & Automations](https://support.atomicwork.com/documentation/assets-objects/custom-objects/build-the-model/workflows-automations.md): Automate actions on custom object records — on creation, on field changes, or on a schedule. - [Use Case: Clients & Client Teams](https://support.atomicwork.com/documentation/assets-objects/custom-objects/patterns/clients-client-teams.md): Track client accounts, the internal teams assigned to them, and everything that happens around those relationships. - [Use Case: Contract Management](https://support.atomicwork.com/documentation/assets-objects/custom-objects/patterns/contract-management.md): Track contracts linked to vendors and owners, with status, value, expiry, and automated renewal management. - [Workflows 101](https://support.atomicwork.com/documentation/enterprise-workflows/workflow-foundations/workflows-101.md): Workflows 101 - [Workflow events](https://support.atomicwork.com/documentation/enterprise-workflows/workflow-foundations/workflow-events.md): The events that can start a workflow for requests, changes, assets, users and custom objects. - [Build Workflows with AI Assist](https://support.atomicwork.com/documentation/enterprise-workflows/workflow-foundations/build-workflows-with-ai-assist.md): Create, edit, and deploy workflow automations using plain English with AI Assist. - [Setting up approvals](https://support.atomicwork.com/documentation/enterprise-workflows/workflow-foundations/setting-up-approvals.md): - [Scheduled workflows](https://support.atomicwork.com/documentation/enterprise-workflows/workflow-foundations/scheduled-workflows.md): Automate recurring or time-based actions with workflows that run on a set schedule - [Standalone workflows](https://support.atomicwork.com/documentation/enterprise-workflows/workflow-foundations/standalone-workflows.md): Run scheduled workflows that don't depend on a request, user, or asset - [External webhook workflows](https://support.atomicwork.com/documentation/enterprise-workflows/workflow-foundations/external-webhook-workflows.md): Start a workflow the moment another app calls an Atomicwork webhook URL - [Code actions](https://support.atomicwork.com/documentation/enterprise-workflows/actions-and-integrations/code-actions.md): - [AI actions: Classifying content](https://support.atomicwork.com/documentation/enterprise-workflows/actions-and-integrations/ai-actions-classifying-content.md): - [HTTP requests](https://support.atomicwork.com/documentation/enterprise-workflows/actions-and-integrations/http-requests.md): - [Use Call API actions in workflows](https://support.atomicwork.com/documentation/enterprise-workflows/actions-and-integrations/use-call-api-actions-in-workflows.md): Call any connected app's API from a code action in your workflow — authentication, token refresh, and destination safety are handled automatically. - [Third-party actions in workflows](https://support.atomicwork.com/documentation/enterprise-workflows/actions-and-integrations/third-party-actions-in-workflows.md): Third-party actions in workflows - [Workflow execution: Sequential vs. Parallel](https://support.atomicwork.com/documentation/enterprise-workflows/design-better-workflows/workflow-execution-sequential-vs-parallel.md): - [Data pills in workflow actions](https://support.atomicwork.com/documentation/enterprise-workflows/design-better-workflows/data-pills-in-workflow-actions.md): - [Forms in workflows](https://support.atomicwork.com/documentation/enterprise-workflows/design-better-workflows/forms-in-workflows.md): - [Journeys explained](https://support.atomicwork.com/documentation/enterprise-workflows/journeys/journeys-explained.md): - [Journey actions](https://support.atomicwork.com/documentation/enterprise-workflows/journeys/journey-actions.md): - [Assign journeys to employees](https://support.atomicwork.com/documentation/enterprise-workflows/journeys/assign-journeys-to-employees.md): - [Microsoft Teams journey actions](https://support.atomicwork.com/documentation/enterprise-workflows/journey-actions-by-app/microsoft-teams-journey-actions.md): - [Configuring Slack journey actions](https://support.atomicwork.com/documentation/enterprise-workflows/journey-actions-by-app/configuring-slack-journey-actions.md): - [Using Google Workspace actions in journeys](https://support.atomicwork.com/documentation/enterprise-workflows/journey-actions-by-app/using-google-workspace-actions-in-journeys.md): - [Azure: Workflow and journey actions](https://support.atomicwork.com/documentation/enterprise-workflows/journey-actions-by-app/azure-workflow-and-journey-actions.md): - [Okta: Workflow and journey actions](https://support.atomicwork.com/documentation/enterprise-workflows/journey-actions-by-app/okta-workflow-and-journey-actions.md): Automate Okta user and group operations, such as creating, suspending and deactivating users, from Atomicwork workflows and journeys. - [Adding a Checkr action to a journey](https://support.atomicwork.com/documentation/enterprise-workflows/journey-actions-by-app/adding-a-checkr-action-to-a-journey.md): - [Requests overview](https://support.atomicwork.com/documentation/analytics/request-and-service-health/requests-overview.md): - [Service requests report](https://support.atomicwork.com/documentation/analytics/request-and-service-health/service-requests-report.md): Track service request volume, fulfillment performance, and approval efficiency. - [Request aging report](https://support.atomicwork.com/documentation/analytics/request-and-service-health/request-aging-report.md): - [Filtering reports and saving views](https://support.atomicwork.com/documentation/analytics/request-and-service-health/filtering-reports-and-saving-views.md): Filter the default analytics reports, save the filter combinations you use often as views, and drill into the requests behind any number. - [Agent performance report](https://support.atomicwork.com/documentation/analytics/team-performance/agent-performance-report.md): - [Group performance report](https://support.atomicwork.com/documentation/analytics/team-performance/group-performance-report.md): - [Satisfaction survey reports](https://support.atomicwork.com/documentation/analytics/team-performance/satisfaction-survey-reports.md): - [Changes report](https://support.atomicwork.com/documentation/analytics/operational-reports/changes-report.md): Track and analyze change management metrics, identify bottlenecks, and export reports. - [Incidents report](https://support.atomicwork.com/documentation/analytics/operational-reports/incidents-report.md): Understand incident patterns and drive faster resolutions with comprehensive reporting. - [Insights report](https://support.atomicwork.com/documentation/analytics/executive-views/insights-report.md): - [Overview report](https://support.atomicwork.com/documentation/analytics/executive-views/overview-report.md): Understand Atom's performance at a glance — track conversations, deflection rate, hours saved, and how conversations flow through your system. - [Using search in Atomicwork](https://support.atomicwork.com/documentation/platform-administration/desk-essentials/using-search-in-atomicwork.md): - [Keyboard shortcuts in Atomicwork](https://support.atomicwork.com/documentation/platform-administration/desk-essentials/keyboard-shortcuts-in-atomicwork.md): - [Using tags in Atomicwork](https://support.atomicwork.com/documentation/platform-administration/desk-essentials/using-tags-in-atomicwork.md): - [Using canned responses](https://support.atomicwork.com/documentation/platform-administration/desk-essentials/using-canned-responses.md): - [Stay updated with notifications](https://support.atomicwork.com/documentation/platform-administration/desk-essentials/stay-updated-with-notifications.md): - [Workspaces vs. groups](https://support.atomicwork.com/documentation/platform-administration/workspace-setup/workspaces-vs-groups.md): Decide when to create a new workspace and when to create a group within a workspace. - [Workspace settings](https://support.atomicwork.com/documentation/platform-administration/workspace-setup/workspace-settings.md): - [Testing configurations with Sandbox](https://support.atomicwork.com/documentation/platform-administration/workspace-setup/testing-configurations-with-sandbox.md): Build, test, and promote configuration changes without affecting your production. - [Customizing branding in Atomicwork](https://support.atomicwork.com/documentation/platform-administration/workspace-setup/customizing-branding-in-atomicwork.md): - [Setting up a custom domain for your portal](https://support.atomicwork.com/documentation/platform-administration/workspace-setup/setting-up-a-custom-domain-for-your-portal.md): Configure a custom vanity URL for your Atomicwork portal to align with your company branding. - [Custom domain: Troubleshooting](https://support.atomicwork.com/documentation/platform-administration/workspace-setup/custom-domain-troubleshooting.md): Diagnose and fix common issues with custom domain setup: pending DNS, SSL issuance, and provider-specific quirks. - [Audit logs](https://support.atomicwork.com/documentation/platform-administration/governance/audit-logs.md): - [Managing credentials](https://support.atomicwork.com/documentation/platform-administration/governance/managing-credentials.md): Store and manage credentials for outbound integrations, and understand the difference between the credential store and public API tokens. - [Integrations](https://support.atomicwork.com/integrations/overview.md): Connect Atomicwork with the tools your teams already use. - [Slack](https://support.atomicwork.com/integrations/communication-collaboration/slack.md) - [Microsoft Teams](https://support.atomicwork.com/integrations/communication-collaboration/microsoft-teams.md) - [Google Calendar](https://support.atomicwork.com/integrations/communication-collaboration/google-calendar.md) - [Microsoft Outlook Calendar](https://support.atomicwork.com/integrations/communication-collaboration/microsoft-outlook-calendar.md) - [Google Sheets](https://support.atomicwork.com/integrations/communication-collaboration/google-sheets.md) - [Zoom](https://support.atomicwork.com/integrations/communication-collaboration/zoom.md) - [Azure AD](https://support.atomicwork.com/integrations/identity-access-management/azure-ad.md) - [Okta](https://support.atomicwork.com/integrations/identity-access-management/okta.md) - [Google Workspace](https://support.atomicwork.com/integrations/identity-access-management/google-workspace.md) - [JumpCloud](https://support.atomicwork.com/integrations/identity-access-management/jump-cloud.md) - [On-prem Active Directory: Setup for user provisioning](https://support.atomicwork.com/integrations/identity-access-management/on-prem-active-directory-setup.md): - [On-prem Active Directory: Permissions](https://support.atomicwork.com/integrations/identity-access-management/on-prem-active-directory-permissions.md): - [PingOne: Overview and setup](https://support.atomicwork.com/integrations/identity-access-management/ping-one.md): Automate user provisioning and access management with the PingOne integration. - [Jira](https://support.atomicwork.com/integrations/development-it-operations/jira.md) - [GitHub](https://support.atomicwork.com/integrations/development-it-operations/git-hub.md) - [GitLab](https://support.atomicwork.com/integrations/development-it-operations/git-lab.md) - [Bitbucket](https://support.atomicwork.com/integrations/development-it-operations/bitbucket.md) - [Azure DevOps](https://support.atomicwork.com/integrations/development-it-operations/azure-dev-ops.md) - [Cloudflare](https://support.atomicwork.com/integrations/development-it-operations/cloudflare.md) - [Datadog](https://support.atomicwork.com/integrations/development-it-operations/datadog.md) - [Grafana](https://support.atomicwork.com/integrations/development-it-operations/grafana.md) - [PagerDuty](https://support.atomicwork.com/integrations/development-it-operations/pager-duty.md) - [Incident.io](https://support.atomicwork.com/integrations/development-it-operations/incident-io.md) - [Gearset](https://support.atomicwork.com/integrations/development-it-operations/gearset.md) - [Google Cloud](https://support.atomicwork.com/integrations/development-it-operations/google-cloud.md) - [Rapid7](https://support.atomicwork.com/integrations/development-it-operations/rapid-7.md) - [Jamf](https://support.atomicwork.com/integrations/asset-endpoint-management/jamf.md) - [Kandji](https://support.atomicwork.com/integrations/asset-endpoint-management/kandji.md) - [Microsoft Intune](https://support.atomicwork.com/integrations/asset-endpoint-management/microsoft-intune.md) - [Confluence](https://support.atomicwork.com/integrations/knowledge-management/confluence.md) - [Notion](https://support.atomicwork.com/integrations/knowledge-management/notion.md) - [Google Drive](https://support.atomicwork.com/integrations/knowledge-management/google-drive.md) - [Microsoft SharePoint](https://support.atomicwork.com/integrations/knowledge-management/microsoft-share-point.md) - [Asana](https://support.atomicwork.com/integrations/project-management/asana.md) - [Linear](https://support.atomicwork.com/integrations/project-management/linear.md) - [Monday.com](https://support.atomicwork.com/integrations/project-management/monday-com.md) - [BambooHR](https://support.atomicwork.com/integrations/hrms/bamboo-hr.md) - [Workday](https://support.atomicwork.com/integrations/hrms/workday.md) - [Rippling](https://support.atomicwork.com/integrations/hrms/rippling.md) - [ADP](https://support.atomicwork.com/integrations/hrms/adp.md) - [Gusto HR](https://support.atomicwork.com/integrations/hrms/gusto-hr.md) - [Crowdstrike](https://support.atomicwork.com/integrations/security/crowdstrike.md) - [Microsoft Sentinel](https://support.atomicwork.com/integrations/security/microsoft-sentinel.md) - [Salesforce](https://support.atomicwork.com/integrations/other-integrations/salesforce.md) - [PowerBI](https://support.atomicwork.com/integrations/other-integrations/power-bi.md) - [ServiceNow](https://support.atomicwork.com/integrations/other-integrations/service-now.md) - [Email Integrations](https://support.atomicwork.com/integrations/other-integrations/email-integrations.md) - [DocuSign](https://support.atomicwork.com/integrations/other-integrations/docu-sign.md) - [Google Maps](https://support.atomicwork.com/integrations/other-integrations/google-maps.md) - [SurveyMonkey](https://support.atomicwork.com/integrations/other-integrations/survey-monkey.md) - [Custom MCP](https://support.atomicwork.com/integrations/mcp-store/custom-mcp.md) - [Atomicwork MCP Server](https://support.atomicwork.com/integrations/mcp-store/atomicwork-mcp-server.md) - [Azure AD MCP Server](https://support.atomicwork.com/integrations/mcp-store/azure-ad-mcp-server.md) - [BambooHR MCP Server](https://support.atomicwork.com/integrations/mcp-store/bamboo-hr-mcp-server.md) - [Box MCP Server](https://support.atomicwork.com/integrations/mcp-store/box-mcp-server.md) - [Cloudflare MCP Server](https://support.atomicwork.com/integrations/mcp-store/cloudflare-mcp-server.md) - [CrowdStrike MCP Server](https://support.atomicwork.com/integrations/mcp-store/crowd-strike-mcp-server.md) - [DocuSign MCP Server](https://support.atomicwork.com/integrations/mcp-store/docu-sign-mcp-server.md) - [GitHub MCP Server](https://support.atomicwork.com/integrations/mcp-store/git-hub-mcp-server.md) - [Google Calendar MCP Server](https://support.atomicwork.com/integrations/mcp-store/google-calendar-mcp-server.md) - [Google Drive MCP Server](https://support.atomicwork.com/integrations/mcp-store/google-drive-mcp-server.md) - [Incident.io MCP Server](https://support.atomicwork.com/integrations/mcp-store/incident-io-mcp-server.md) - [Intercom MCP Server](https://support.atomicwork.com/integrations/mcp-store/intercom-mcp-server.md) - [Jira MCP Server](https://support.atomicwork.com/integrations/mcp-store/jira-mcp-server.md) - [Jamf Pro MCP Server](https://support.atomicwork.com/integrations/mcp-store/jamf-pro-mcp-server.md) - [JumpCloud MCP Server](https://support.atomicwork.com/integrations/mcp-store/jump-cloud-mcp-server.md) - [Linear MCP Server](https://support.atomicwork.com/integrations/mcp-store/linear-mcp-server.md) - [Azure MCP Server](https://support.atomicwork.com/integrations/mcp-store/azure-mcp-server.md) - [Microsoft Intune MCP Server](https://support.atomicwork.com/integrations/mcp-store/microsoft-intune-mcp-server.md) - [Microsoft Teams MCP Server](https://support.atomicwork.com/integrations/mcp-store/microsoft-teams-mcp-server.md) - [New Relic MCP Server](https://support.atomicwork.com/integrations/mcp-store/new-relic-mcp-server.md) - [Okta MCP Server](https://support.atomicwork.com/integrations/mcp-store/okta-mcp-server.md) - [PagerDuty MCP Server](https://support.atomicwork.com/integrations/mcp-store/pager-duty-mcp-server.md) - [Sentry MCP Server](https://support.atomicwork.com/integrations/mcp-store/sentry-mcp-server.md) - [ServiceNow MCP Server](https://support.atomicwork.com/integrations/mcp-store/service-now-mcp-server.md) - [Slack MCP Server](https://support.atomicwork.com/integrations/mcp-store/slack-mcp-server.md) - [Workday MCP Server](https://support.atomicwork.com/integrations/mcp-store/workday-mcp-server.md) - [Setting up knowledge for Atom](https://support.atomicwork.com/guides/setting-up-knowledge-for-atom.md): Add and connect the right knowledge so Atom answers employee questions in your organization's own policies, tools, and language — from day one, and kept fresh over time. - [Best practices for creating AI-ready knowledge](https://support.atomicwork.com/guides/best-practices-for-creating-ai-ready-knowledge.md): Structure your knowledge so it's clear, self-contained, and easy for Atom to interpret — improving accuracy, deflecting routine requests, and freeing your service teams for higher-value work. - [Best practices for setting up AI-ready catalogs](https://support.atomicwork.com/guides/best-practices-for-setting-up-ai-ready-catalogs.md): Structure your service and incident catalogs so they're discoverable, unambiguous, and actionable — improving deflection, reducing misdirected requests, and helping employees find the right help faster. - [Improving request deflection](https://support.atomicwork.com/guides/improving-request-deflection.md): Practical service desk tweaks and process reviews that reduce team workloads and resolution times by helping Atom deflect more automatable requests. - [Understanding the AI Workforce](https://support.atomicwork.com/guides/understanding-the-ai-workforce.md): Instead of rigid automations that break on the next variation, build a small team of AI Coworkers — each a specialist with a defined role, the tools to do its job, and the judgment to hand off when something falls outside its lane. - [Evaluating Atom's responses](https://support.atomicwork.com/guides/evaluating-atoms-responses.md): Use the Test suite to evaluate Atom's answers at scale — establish a baseline for answer quality, track accuracy over time, and maintain trust as your content and processes evolve. - [Connecting your workflows to external systems](https://support.atomicwork.com/guides/connecting-your-workflows-to-external-systems.md): Connect your workflows to any external system — from connected integrations to internal tools — with the right method, credentials, and guardrails in place. - [Introduction](https://support.atomicwork.com/api-reference/introduction.md) - [Creating requests, incidents and problems](https://support.atomicwork.com/api-reference/creating-requests.md) - [Introduction](https://support.atomicwork.com/mcp-tools/introduction.md) - [Overview](https://support.atomicwork.com/mcp-tools/connect-your-client/overview.md) - [Claude Code](https://support.atomicwork.com/mcp-tools/connect-your-client/claude-code.md) - [Claude Desktop](https://support.atomicwork.com/mcp-tools/connect-your-client/claude-desktop.md) - [Cursor](https://support.atomicwork.com/mcp-tools/connect-your-client/cursor.md) - [VS Code / Copilot](https://support.atomicwork.com/mcp-tools/connect-your-client/vs-code-copilot.md) - [OpenAI Codex](https://support.atomicwork.com/mcp-tools/connect-your-client/open-ai-codex.md) - [createGeneralRequest](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-creation/create-general-request.md) - [createIncident](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-creation/create-incident.md) - [createProblem](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-creation/create-problem.md) - [createServiceRequest](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-creation/create-service-request.md) - [listRequests](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-retrieval-search/list-requests.md) - [getRequest](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-retrieval-search/get-request.md) - [searchEntities](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-retrieval-search/search-entities.md) - [searchEntitiesByType](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-retrieval-search/search-entities-by-type.md) - [updateGeneralRequest](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-updates/update-general-request.md) - [updateIncident](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-updates/update-incident.md) - [updateProblem](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-updates/update-problem.md) - [updateServiceRequest](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-updates/update-service-request.md) - [moveRequestAsGeneral](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-movement/move-request-as-general.md) - [moveRequestAsIncident](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-movement/move-request-as-incident.md) - [moveRequestAsServiceRequest](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-movement/move-request-as-service-request.md) - [moveRequestAsProblem](https://support.atomicwork.com/mcp-tools/requests-tickets/ticket-movement/move-request-as-problem.md) - [getRequestFormFields](https://support.atomicwork.com/mcp-tools/requests-tickets/forms-field-options/get-request-form-fields.md) - [getFormFieldEntities](https://support.atomicwork.com/mcp-tools/requests-tickets/forms-field-options/get-form-field-entities.md) - [getFormFieldOptions](https://support.atomicwork.com/mcp-tools/requests-tickets/forms-field-options/get-form-field-options.md) - [initiateRequestApproval](https://support.atomicwork.com/mcp-tools/requests-tickets/approvals/initiate-request-approval.md) - [createRequestNote](https://support.atomicwork.com/mcp-tools/requests-tickets/notes-attachments/create-request-note.md) - [getRequestNotes](https://support.atomicwork.com/mcp-tools/requests-tickets/notes-attachments/get-request-notes.md) - [createAttachmentUploadUrl](https://support.atomicwork.com/mcp-tools/requests-tickets/notes-attachments/create-attachment-upload-url.md) - [createRequestLinks](https://support.atomicwork.com/mcp-tools/requests-tickets/links-relationships/create-request-links.md) - [listRequestLinks](https://support.atomicwork.com/mcp-tools/requests-tickets/links-relationships/list-request-links.md) - [removeRequestLink](https://support.atomicwork.com/mcp-tools/requests-tickets/links-relationships/remove-request-link.md) - [bulkModifyRequestLinks](https://support.atomicwork.com/mcp-tools/requests-tickets/links-relationships/bulk-modify-request-links.md) - [getCurrentUser](https://support.atomicwork.com/mcp-tools/requests-tickets/users-workspaces/get-current-user.md) - [listUsers](https://support.atomicwork.com/mcp-tools/requests-tickets/users-workspaces/list-users.md) - [getUserDetails](https://support.atomicwork.com/mcp-tools/requests-tickets/users-workspaces/get-user-details.md) - [listWorkspaces](https://support.atomicwork.com/mcp-tools/requests-tickets/users-workspaces/list-workspaces.md) - [getWorkspaceDetails](https://support.atomicwork.com/mcp-tools/requests-tickets/users-workspaces/get-workspace-details.md) - [listViews](https://support.atomicwork.com/mcp-tools/requests-tickets/users-workspaces/list-views.md) - [listUserSegments](https://support.atomicwork.com/mcp-tools/requests-tickets/users-workspaces/list-user-segments.md) - [listServiceItems](https://support.atomicwork.com/mcp-tools/requests-tickets/service-catalog/list-service-items.md) - [searchWorkflowsForRequest](https://support.atomicwork.com/mcp-tools/requests-tickets/workflows-automations/search-workflows-for-request.md) - [executeWorkflowForRequest](https://support.atomicwork.com/mcp-tools/requests-tickets/workflows-automations/execute-workflow-for-request.md) - [searchIgaResources](https://support.atomicwork.com/mcp-tools/requests-tickets/identity-governance-iga/search-iga-resources.md) - [getIgaPolicies](https://support.atomicwork.com/mcp-tools/requests-tickets/identity-governance-iga/get-iga-policies.md) - [getIgaPolicyEntitlements](https://support.atomicwork.com/mcp-tools/requests-tickets/identity-governance-iga/get-iga-policy-entitlements.md) - [getIgaEntitlementById](https://support.atomicwork.com/mcp-tools/requests-tickets/identity-governance-iga/get-iga-entitlement-by-id.md) - [getIgaResolvedEntitlements](https://support.atomicwork.com/mcp-tools/requests-tickets/identity-governance-iga/get-iga-resolved-entitlements.md) - [createIgaServiceItemInstance](https://support.atomicwork.com/mcp-tools/requests-tickets/identity-governance-iga/create-iga-service-item-instance.md) - [validateIgaBusinessJustification](https://support.atomicwork.com/mcp-tools/requests-tickets/identity-governance-iga/validate-iga-business-justification.md) - [startIgaBackgroundProvisioning](https://support.atomicwork.com/mcp-tools/requests-tickets/identity-governance-iga/start-iga-background-provisioning.md) - [createIgaEntitlement](https://support.atomicwork.com/mcp-tools/requests-tickets/identity-governance-iga/create-iga-entitlement.md) - [createIgaPolicy](https://support.atomicwork.com/mcp-tools/requests-tickets/identity-governance-iga/create-iga-policy.md) - [checkAppHealthStatus](https://support.atomicwork.com/mcp-tools/requests-tickets/knowledge-search/check-app-health-status.md) - [searchAppHealthStatus](https://support.atomicwork.com/mcp-tools/requests-tickets/knowledge-search/search-app-health-status.md) - [createTag](https://support.atomicwork.com/mcp-tools/requests-tickets/tags/create-tag.md) - [createRequestWithFormless](https://support.atomicwork.com/mcp-tools/requests-tickets/other/create-request-with-formless.md) - [createIncidentWithFormless](https://support.atomicwork.com/mcp-tools/requests-tickets/other/create-incident-with-formless.md) - [listMyPendingApprovals](https://support.atomicwork.com/mcp-tools/requests-tickets/other/list-my-pending-approvals.md) - [listApprovalPolicies](https://support.atomicwork.com/mcp-tools/requests-tickets/other/list-approval-policies.md) - [initiateApprovalByPolicy](https://support.atomicwork.com/mcp-tools/requests-tickets/other/initiate-approval-by-policy.md) - [searchInternalKnowledgeAndCatalogs](https://support.atomicwork.com/mcp-tools/requests-tickets/other/search-internal-knowledge-and-catalogs.md) - [searchAtomicworkPlatformDocs](https://support.atomicwork.com/mcp-tools/requests-tickets/other/search-atomicwork-platform-docs.md) - [listAiCoworkers](https://support.atomicwork.com/mcp-tools/requests-tickets/other/list-ai-coworkers.md) - [getAiCoworker](https://support.atomicwork.com/mcp-tools/requests-tickets/other/get-ai-coworker.md) - [listAiCoworkerVersions](https://support.atomicwork.com/mcp-tools/requests-tickets/other/list-ai-coworker-versions.md) - [getAiCoworkerVersion](https://support.atomicwork.com/mcp-tools/requests-tickets/other/get-ai-coworker-version.md) - [listAiCoworkerSkills](https://support.atomicwork.com/mcp-tools/requests-tickets/other/list-ai-coworker-skills.md) - [listAllIgaResources](https://support.atomicwork.com/mcp-tools/requests-tickets/other/list-all-iga-resources.md) - [createIgaAccessRequest](https://support.atomicwork.com/mcp-tools/requests-tickets/other/create-iga-access-request.md) - [provisionIgaServiceItem](https://support.atomicwork.com/mcp-tools/requests-tickets/other/provision-iga-service-item.md) - [getIgaServiceItemInstanceByRequest](https://support.atomicwork.com/mcp-tools/requests-tickets/other/get-iga-service-item-instance-by-request.md) - [initiateIgaApprovalByRequest](https://support.atomicwork.com/mcp-tools/requests-tickets/other/initiate-iga-approval-by-request.md) - [provisionIgaServiceItemByRequest](https://support.atomicwork.com/mcp-tools/requests-tickets/other/provision-iga-service-item-by-request.md) - [internalCatalogSlotFill](https://support.atomicwork.com/mcp-tools/requests-tickets/other/internal-catalog-slot-fill.md) - [listAssets](https://support.atomicwork.com/mcp-tools/assets/asset-browsing-filtering/list-assets.md) - [listAssetFilterFields](https://support.atomicwork.com/mcp-tools/assets/asset-browsing-filtering/list-asset-filter-fields.md) - [getAsset](https://support.atomicwork.com/mcp-tools/assets/asset-browsing-filtering/get-asset.md) - [getUserAssets](https://support.atomicwork.com/mcp-tools/assets/asset-browsing-filtering/get-user-assets.md) - [getAssetActivity](https://support.atomicwork.com/mcp-tools/assets/asset-browsing-filtering/get-asset-activity.md) - [createAsset](https://support.atomicwork.com/mcp-tools/assets/asset-management/create-asset.md) - [updateAsset](https://support.atomicwork.com/mcp-tools/assets/asset-management/update-asset.md) - [deleteAsset](https://support.atomicwork.com/mcp-tools/assets/asset-management/delete-asset.md) - [listAssetTypes](https://support.atomicwork.com/mcp-tools/assets/asset-types-schemas/list-asset-types.md) - [getAssetTypeFormFields](https://support.atomicwork.com/mcp-tools/assets/asset-types-schemas/get-asset-type-form-fields.md) - [listConfigurationItems](https://support.atomicwork.com/mcp-tools/assets/other/list-configuration-items.md) - [listObjectTypes](https://support.atomicwork.com/mcp-tools/custom-objects/object-type-discovery/list-object-types.md) - [getObjectType](https://support.atomicwork.com/mcp-tools/custom-objects/object-type-discovery/get-object-type.md) - [getObjectTypeDraft](https://support.atomicwork.com/mcp-tools/custom-objects/object-type-discovery/get-object-type-draft.md) - [getObjectTypeFormFields](https://support.atomicwork.com/mcp-tools/custom-objects/object-type-discovery/get-object-type-form-fields.md) - [createObjectType](https://support.atomicwork.com/mcp-tools/custom-objects/object-type-management/create-object-type.md) - [updateObjectType](https://support.atomicwork.com/mcp-tools/custom-objects/object-type-management/update-object-type.md) - [publishObjectType](https://support.atomicwork.com/mcp-tools/custom-objects/object-type-management/publish-object-type.md) - [unpublishObjectType](https://support.atomicwork.com/mcp-tools/custom-objects/object-type-management/unpublish-object-type.md) - [republishObjectType](https://support.atomicwork.com/mcp-tools/custom-objects/object-type-management/republish-object-type.md) - [discardObjectTypeDraft](https://support.atomicwork.com/mcp-tools/custom-objects/object-type-management/discard-object-type-draft.md) - [updateDraftMessage](https://support.atomicwork.com/mcp-tools/custom-objects/object-type-management/update-draft-message.md) - [customObjectListFieldDefinitions](https://support.atomicwork.com/mcp-tools/custom-objects/field-definitions/custom-object-list-field-definitions.md) - [customObjectCreateFieldDefinition](https://support.atomicwork.com/mcp-tools/custom-objects/field-definitions/custom-object-create-field-definition.md) - [customObjectUpdateFieldDefinition](https://support.atomicwork.com/mcp-tools/custom-objects/field-definitions/custom-object-update-field-definition.md) - [customObjectDeleteFieldDefinition](https://support.atomicwork.com/mcp-tools/custom-objects/field-definitions/custom-object-delete-field-definition.md) - [addCustomObjectFieldToRequest](https://support.atomicwork.com/mcp-tools/custom-objects/field-definitions/add-custom-object-field-to-request.md) - [addCustomObjectFieldToAsset](https://support.atomicwork.com/mcp-tools/custom-objects/field-definitions/add-custom-object-field-to-asset.md) - [customObjectGetFieldOptions](https://support.atomicwork.com/mcp-tools/custom-objects/field-options-entities/custom-object-get-field-options.md) - [customObjectGetFieldEntities](https://support.atomicwork.com/mcp-tools/custom-objects/field-options-entities/custom-object-get-field-entities.md) - [getCustomObjectViewFields](https://support.atomicwork.com/mcp-tools/custom-objects/field-options-entities/get-custom-object-view-fields.md) - [listCustomObjects](https://support.atomicwork.com/mcp-tools/custom-objects/instance-crud/list-custom-objects.md) - [listCustomObjectsFiltered](https://support.atomicwork.com/mcp-tools/custom-objects/instance-crud/list-custom-objects-filtered.md) - [createCustomObject](https://support.atomicwork.com/mcp-tools/custom-objects/instance-crud/create-custom-object.md) - [getCustomObject](https://support.atomicwork.com/mcp-tools/custom-objects/instance-crud/get-custom-object.md) - [updateCustomObject](https://support.atomicwork.com/mcp-tools/custom-objects/instance-crud/update-custom-object.md) - [patchCustomObject](https://support.atomicwork.com/mcp-tools/custom-objects/instance-crud/patch-custom-object.md) - [deleteCustomObject](https://support.atomicwork.com/mcp-tools/custom-objects/instance-crud/delete-custom-object.md) - [getCustomObjectActivities](https://support.atomicwork.com/mcp-tools/custom-objects/activity-audit/get-custom-object-activities.md) - [getCustomObjectByDisplayId](https://support.atomicwork.com/mcp-tools/custom-objects/other/get-custom-object-by-display-id.md) - [updateCustomObjectByDisplayId](https://support.atomicwork.com/mcp-tools/custom-objects/other/update-custom-object-by-display-id.md) - [patchCustomObjectByDisplayId](https://support.atomicwork.com/mcp-tools/custom-objects/other/patch-custom-object-by-display-id.md) ## API Docs - Atomicwork Public API > Access Management [Create a grant for a user](https://support.atomicwork.com/api-reference/atomicwork-public-api/access-management/postapi-v-1-iga-grants.md) - Atomicwork Public API > Access Management [List grants with filters](https://support.atomicwork.com/api-reference/atomicwork-public-api/access-management/postapi-v-1-iga-grants-list.md) - Atomicwork Public API > Access Management [Update a grant](https://support.atomicwork.com/api-reference/atomicwork-public-api/access-management/putapi-v-1-iga-grants-grant-id.md) - Atomicwork Public API > Access Management [Revoke a grant](https://support.atomicwork.com/api-reference/atomicwork-public-api/access-management/postapi-v-1-iga-grants-grant-id-revoke.md) - Atomicwork Public API > Access Management [Get grant history](https://support.atomicwork.com/api-reference/atomicwork-public-api/access-management/getapi-v-1-iga-grants-grant-id-history.md) - Atomicwork Public API > Access Management [List available apps](https://support.atomicwork.com/api-reference/atomicwork-public-api/access-management/getapi-v-1-iga-apps.md) - Atomicwork Public API > Access Management [List available entitlements](https://support.atomicwork.com/api-reference/atomicwork-public-api/access-management/getapi-v-1-iga-entitlements.md) - Atomicwork Public API > Access Management [Create an entitlement](https://support.atomicwork.com/api-reference/atomicwork-public-api/access-management/postapi-v-1-iga-entitlements.md) - Atomicwork Public API > Access Management [Create a policy](https://support.atomicwork.com/api-reference/atomicwork-public-api/access-management/postapi-v-1-iga-policies.md) - Atomicwork Public API > Agent Groups [Get workspace agent groups](https://support.atomicwork.com/api-reference/atomicwork-public-api/agent-groups/getapi-v-1-workspaces-workspace-id-agent-groups.md) - Atomicwork Public API > Agent Groups [Get workspace agent group members](https://support.atomicwork.com/api-reference/atomicwork-public-api/agent-groups/getapi-v-1-workspaces-workspace-id-agent-groups-agent-group-id-members.md) - Atomicwork Public API > Agent Groups [Add workspace agent group member](https://support.atomicwork.com/api-reference/atomicwork-public-api/agent-groups/postapi-v-1-workspaces-workspace-id-agent-groups-agent-group-id-members.md) - Atomicwork Public API > Agent Groups [Delete workspace agent group member](https://support.atomicwork.com/api-reference/atomicwork-public-api/agent-groups/deleteapi-v-1-workspaces-workspace-id-agent-groups-agent-group-id-members-member-id.md) - Atomicwork Public API > Assets [Create Asset](https://support.atomicwork.com/api-reference/atomicwork-public-api/assets/postapi-v-1-assets.md) - Atomicwork Public API > Assets [Get List of all Asset attributes](https://support.atomicwork.com/api-reference/atomicwork-public-api/assets/getapi-v-1-assets-attributes.md) - Atomicwork Public API > Assets [Asset List with views, and filters.](https://support.atomicwork.com/api-reference/atomicwork-public-api/assets/postapi-v-1-assets-list.md) - Atomicwork Public API > Assets [Get List of Assets for a user](https://support.atomicwork.com/api-reference/atomicwork-public-api/assets/getapi-v-1-assets-users-user-id-list.md) - Atomicwork Public API > Assets [Get Form Fields of an AssetType](https://support.atomicwork.com/api-reference/atomicwork-public-api/assets/getapi-v-1-assets-types-asset-type-id-form-fields.md) - Atomicwork Public API > Assets [Get Asset Details](https://support.atomicwork.com/api-reference/atomicwork-public-api/assets/getapi-v-1-assets-asset-id.md) - Atomicwork Public API > Assets [Update Asset](https://support.atomicwork.com/api-reference/atomicwork-public-api/assets/putapi-v-1-assets-asset-id.md) - Atomicwork Public API > Assets [Delete Asset](https://support.atomicwork.com/api-reference/atomicwork-public-api/assets/deleteapi-v-1-assets-asset-id.md) - Atomicwork Public API > Assets [Partially update an asset (RFC 7386 JSON Merge Patch)](https://support.atomicwork.com/api-reference/atomicwork-public-api/assets/patchapi-v-1-assets-asset-id.md) - Atomicwork Public API > Assets [Get Asset Activities](https://support.atomicwork.com/api-reference/atomicwork-public-api/assets/getapi-v-1-assets-asset-id-activities.md) - Atomicwork Public API > Assignees [Search assignee candidates (Users, AI Coworkers, Agent Groups)](https://support.atomicwork.com/api-reference/atomicwork-public-api/assignees/getapi-v-1-assignees.md) - Atomicwork Public API > Audit Logs [Get all audit logs](https://support.atomicwork.com/api-reference/atomicwork-public-api/audit-logs/getapi-v-1-audit-logs.md) - Atomicwork Public API > Audit Logs [List audit logs with filters](https://support.atomicwork.com/api-reference/atomicwork-public-api/audit-logs/postapi-v-1-audit-logs-list.md) - Atomicwork Public API > Business Hour Config [Retrieve Business Hour Configurations](https://support.atomicwork.com/api-reference/atomicwork-public-api/business-hour-config/getapi-v-1-workspaces-workspace-id-business-hour-config.md) - Atomicwork Public API > Change Management [Retrieve all the templates a logged in user can raise changes from (scoped to the workspaces the user is a member of); when for_user_id is supplied the list is curated for that profile user](https://support.atomicwork.com/api-reference/atomicwork-public-api/change-management/getapi-v-1-agent-change-management-change-templates.md) - Atomicwork Public API > Change Management [Create Change in workspace](https://support.atomicwork.com/api-reference/atomicwork-public-api/change-management/postapi-v-1-change-management-changes.md) - Atomicwork Public API > Change Management [Create Change with File Uploads](https://support.atomicwork.com/api-reference/atomicwork-public-api/change-management/postapi-v-1-change-management-changes-create-with-files.md) - Atomicwork Public API > Change Management [Get Change by display ID](https://support.atomicwork.com/api-reference/atomicwork-public-api/change-management/getapi-v-1-change-management-changes-display-id.md) - Atomicwork Public API > Change Management [Patch Change by display ID](https://support.atomicwork.com/api-reference/atomicwork-public-api/change-management/patchapi-v-1-change-management-changes-display-id.md) - Atomicwork Public API > Change Management [Get notes for change by display ID](https://support.atomicwork.com/api-reference/atomicwork-public-api/change-management/getapi-v-1-change-management-changes-display-id-notes.md) - Atomicwork Public API > Change Management [Create note for change by display ID](https://support.atomicwork.com/api-reference/atomicwork-public-api/change-management/postapi-v-1-change-management-changes-display-id-notes.md) - Atomicwork Public API > Change Management [Get Change Notes and activities](https://support.atomicwork.com/api-reference/atomicwork-public-api/change-management/getapi-v-1-change-management-changes-display-id-activity-notes.md) - Atomicwork Public API > Change Management [Get changes by filter](https://support.atomicwork.com/api-reference/atomicwork-public-api/change-management/postapi-v-1-workspaces-workspace-id-change-management-changes-list.md) - Atomicwork Public API > Custom Objects [Get filter fields for custom object list view](https://support.atomicwork.com/api-reference/atomicwork-public-api/custom-objects/getapi-v-1-custom-objects-view-fields.md) - Atomicwork Public API > Custom Objects [List custom objects](https://support.atomicwork.com/api-reference/atomicwork-public-api/custom-objects/getapi-v-1-custom-objects.md) - Atomicwork Public API > Custom Objects [Create a custom object instance](https://support.atomicwork.com/api-reference/atomicwork-public-api/custom-objects/postapi-v-1-custom-objects.md) - Atomicwork Public API > Custom Objects [List custom objects with filtering and sorting](https://support.atomicwork.com/api-reference/atomicwork-public-api/custom-objects/postapi-v-1-custom-objects-object-type-id-list.md) - Atomicwork Public API > Custom Objects [Get CO field picker values (dropdown/multi-dropdown/relationship options)](https://support.atomicwork.com/api-reference/atomicwork-public-api/custom-objects/getapi-v-1-custom-objects-object-type-id-fields.md) - Atomicwork Public API > Custom Objects [Get custom object details by numeric id](https://support.atomicwork.com/api-reference/atomicwork-public-api/custom-objects/getapi-v-1-custom-objects-by-id-id.md) - Atomicwork Public API > Custom Objects [Update a custom object instance](https://support.atomicwork.com/api-reference/atomicwork-public-api/custom-objects/putapi-v-1-custom-objects-by-id-id.md) - Atomicwork Public API > Custom Objects [Soft delete a custom object instance](https://support.atomicwork.com/api-reference/atomicwork-public-api/custom-objects/deleteapi-v-1-custom-objects-by-id-id.md) - Atomicwork Public API > Custom Objects [Partial update a custom object instance (single-field edits)](https://support.atomicwork.com/api-reference/atomicwork-public-api/custom-objects/patchapi-v-1-custom-objects-by-id-id.md) - Atomicwork Public API > Custom Objects [Get only the relationship fields of a custom object](https://support.atomicwork.com/api-reference/atomicwork-public-api/custom-objects/getapi-v-1-custom-objects-by-id-id-relationships.md) - Atomicwork Public API > Custom Objects [Export custom objects to CSV (async, emailed)](https://support.atomicwork.com/api-reference/atomicwork-public-api/custom-objects/postapi-v-1-custom-objects-object-type-id-list-download.md) - Atomicwork Public API > Entities [Get all linked entities with relationship information](https://support.atomicwork.com/api-reference/atomicwork-public-api/entities/getapi-v-1-entities-entity-type-display-id-links.md) - Atomicwork Public API > Entities [Link multiple entities at once](https://support.atomicwork.com/api-reference/atomicwork-public-api/entities/postapi-v-1-entities-entity-type-display-id-links.md) - Atomicwork Public API > Forms [Get change fields applicable (visible) to current user](https://support.atomicwork.com/api-reference/atomicwork-public-api/forms/getapi-v-1-forms-changes.md) - Atomicwork Public API > Forms [Get request fields applicable (visible) to current user](https://support.atomicwork.com/api-reference/atomicwork-public-api/forms/getapi-v-1-forms-requests.md) - Atomicwork Public API > Forms [Get list of options for the field identified by reference_key](https://support.atomicwork.com/api-reference/atomicwork-public-api/forms/getapi-v-1-forms-entity-type-reference-key-options.md) - Atomicwork Public API > Import Jobs [List import jobs](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/getapi-v-1-import-jobs.md) - Atomicwork Public API > Import Jobs [Create an import job and start validation](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/postapi-v-1-import-jobs.md) - Atomicwork Public API > Import Jobs [List importable fields for an entity_type / entity_id, with auto-mapping metadata.](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/getapi-v-1-import-jobs-importable-fields.md) - Atomicwork Public API > Import Jobs [Download a sample CSV template for the given entity type.](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/getapi-v-1-import-jobs-sample-template.md) - Atomicwork Public API > Import Jobs [Validate adapter_config + CSV headers without uploading the file.](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/postapi-v-1-import-jobs-validate-mapping.md) - Atomicwork Public API > Import Jobs [Get an import job by id](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/getapi-v-1-import-jobs-id.md) - Atomicwork Public API > Import Jobs [Get import job validation status](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/getapi-v-1-import-jobs-id-validation.md) - Atomicwork Public API > Import Jobs [Get import job validation error file download URL](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/getapi-v-1-import-jobs-id-validation-error-file.md) - Atomicwork Public API > Import Jobs [Start dry-run workflow](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/postapi-v-1-import-jobs-id-dry-run.md) - Atomicwork Public API > Import Jobs [Get presigned URL for the originally-uploaded source CSV.](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/getapi-v-1-import-jobs-id-input-file.md) - Atomicwork Public API > Import Jobs [Get presigned URL for dry-run result CSV](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/getapi-v-1-import-jobs-id-dry-run-result-file.md) - Atomicwork Public API > Import Jobs [Start execution workflow](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/postapi-v-1-import-jobs-id-execute.md) - Atomicwork Public API > Import Jobs [Get import job execution status](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/getapi-v-1-import-jobs-id-execution.md) - Atomicwork Public API > Import Jobs [Get import job execution error file download URL](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/getapi-v-1-import-jobs-id-execution-error-file.md) - Atomicwork Public API > Import Jobs [Get presigned URL for execution result CSV](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/getapi-v-1-import-jobs-id-execution-result-file.md) - Atomicwork Public API > Import Jobs [Cancel an in-progress import job workflow](https://support.atomicwork.com/api-reference/atomicwork-public-api/import-jobs/postapi-v-1-import-jobs-id-cancel.md) - Atomicwork Public API > Problems [Create problem request](https://support.atomicwork.com/api-reference/atomicwork-public-api/problems/postapi-v-1-problems.md) - Atomicwork Public API > Problems [Retrieve Problem Request Assessment Form](https://support.atomicwork.com/api-reference/atomicwork-public-api/problems/getapi-v-1-problems-display-id-assessment-form.md) - Atomicwork Public API > Problems [Update Problem Request Assessment Form](https://support.atomicwork.com/api-reference/atomicwork-public-api/problems/postapi-v-1-problems-display-id-assessment-form.md) - Atomicwork Public API > Problems [Retrieve Problem Request Tasks](https://support.atomicwork.com/api-reference/atomicwork-public-api/problems/getapi-v-1-problems-display-id-tasks.md) - Atomicwork Public API > Problems [Create task for problem request](https://support.atomicwork.com/api-reference/atomicwork-public-api/problems/postapi-v-1-problems-display-id-tasks.md) - Atomicwork Public API > Problems [Retrieve Problem Request Task](https://support.atomicwork.com/api-reference/atomicwork-public-api/problems/getapi-v-1-problems-display-id-tasks-task-id.md) - Atomicwork Public API > Problems [Update Problem Request Task](https://support.atomicwork.com/api-reference/atomicwork-public-api/problems/putapi-v-1-problems-display-id-tasks-task-id.md) - Atomicwork Public API > Requests [Create request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/postapi-v-1-requests.md) - Atomicwork Public API > Requests [Bulk action on requests](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/postapi-v-1-requests-bulk-actions-bulk-action-type.md) - Atomicwork Public API > Requests [Get requests by filter](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/postapi-v-1-requests-list.md) - Atomicwork Public API > Requests [Get Request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/getapi-v-1-requests-request-id.md) - Atomicwork Public API > Requests [Patch request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/patchapi-v-1-requests-request-id.md) - Atomicwork Public API > Requests [Move Request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/postapi-v-1-requests-request-id-move.md) - Atomicwork Public API > Requests [Add or Remove Followers](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/putapi-v-1-requests-request-id-modify-followers.md) - Atomicwork Public API > Requests [Get Followers of a Request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/getapi-v-1-requests-request-id-followers.md) - Atomicwork Public API > Requests [Add Followers to a Request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/patchapi-v-1-requests-request-id-add-followers.md) - Atomicwork Public API > Requests [Add or Remove Agent Group Followers](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/putapi-v-1-requests-request-id-modify-agent-group-followers.md) - Atomicwork Public API > Requests [Get Agent Group Followers of a Request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/getapi-v-1-requests-request-id-agent-group-followers.md) - Atomicwork Public API > Requests [Add Agent Group Followers to a Request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/patchapi-v-1-requests-request-id-add-agent-group-followers.md) - Atomicwork Public API > Requests [Trash Request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/putapi-v-1-requests-request-id-trash.md) - Atomicwork Public API > Requests [Get Request Notes](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/getapi-v-1-requests-request-id-notes.md) - Atomicwork Public API > Requests [Create request notes](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/postapi-v-1-requests-request-id-notes.md) - Atomicwork Public API > Requests [Get Request Notes and activities](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/getapi-v-1-requests-request-id-activity-notes.md) - Atomicwork Public API > Requests [Create service request for item](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/postapi-v-1-requests-items-item-id.md) - Atomicwork Public API > Requests [Add service item instance to service request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/postapi-v-1-requests-request-id-items-item-id.md) - Atomicwork Public API > Requests [Retrieve Service Request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/getapi-v-1-requests-request-id-items-item-instance-id.md) - Atomicwork Public API > Requests [Patch Service Request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/patchapi-v-1-requests-request-id-items-item-instance-id.md) - Atomicwork Public API > Requests [Retrieve Service Request Items](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/getapi-v-1-requests-request-id-items.md) - Atomicwork Public API > Requests [List Impact Options](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/getapi-v-1-workspaces-workspace-id-requests-impact-options.md) - Atomicwork Public API > Requests [Create major incident request](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/postapi-v-1-requests-major-incident.md) - Atomicwork Public API > Requests [Load a request Kanban board (1D or 2D), single call](https://support.atomicwork.com/api-reference/atomicwork-public-api/requests/postapi-v-1-requests-kanban.md) - Atomicwork Public API > Service Catalog [Get catalogue item fields](https://support.atomicwork.com/api-reference/atomicwork-public-api/service-catalog/getapi-v-1-catalogue-items-item-id-fields.md) - Atomicwork Public API > Service Catalog [Bulk create catalogue item fields](https://support.atomicwork.com/api-reference/atomicwork-public-api/service-catalog/postapi-v-1-catalogue-items-item-id-fields-bulk.md) - Atomicwork Public API > Service Catalog [Get category](https://support.atomicwork.com/api-reference/atomicwork-public-api/service-catalog/getapi-v-1-workspaces-workspace-id-catalogue-categories.md) - Atomicwork Public API > Service Catalog [Create category](https://support.atomicwork.com/api-reference/atomicwork-public-api/service-catalog/postapi-v-1-workspaces-workspace-id-catalogue-categories.md) - Atomicwork Public API > Service Catalog [Patch Category](https://support.atomicwork.com/api-reference/atomicwork-public-api/service-catalog/patchapi-v-1-workspaces-workspace-id-catalogue-categories-category-id.md) - Atomicwork Public API > Service Catalog [Get Service Items List](https://support.atomicwork.com/api-reference/atomicwork-public-api/service-catalog/getapi-v-1-workspaces-workspace-id-service-catalog-category-id-items.md) - Atomicwork Public API > Service Catalog [Retrieve Service Item](https://support.atomicwork.com/api-reference/atomicwork-public-api/service-catalog/getapi-v-1-workspaces-workspace-id-service-catalog-category-id-items-service-item-id.md) - Atomicwork Public API > Service Catalog [Get catalogue item](https://support.atomicwork.com/api-reference/atomicwork-public-api/service-catalog/getapi-v-1-workspaces-workspace-id-catalogue-items.md) - Atomicwork Public API > Service Catalog [Create catalogue item](https://support.atomicwork.com/api-reference/atomicwork-public-api/service-catalog/postapi-v-1-workspaces-workspace-id-catalogue-items.md) - Atomicwork Public API > Service Catalog [Retrieve catalogue Item](https://support.atomicwork.com/api-reference/atomicwork-public-api/service-catalog/getapi-v-1-workspaces-workspace-id-catalogue-items-item-id.md) - Atomicwork Public API > Service Catalog [Patch catalogue item](https://support.atomicwork.com/api-reference/atomicwork-public-api/service-catalog/patchapi-v-1-workspaces-workspace-id-catalogue-items-item-id.md) - Atomicwork Public API > Tags [Get tags](https://support.atomicwork.com/api-reference/atomicwork-public-api/tags/getapi-v-1-tags.md) - Atomicwork Public API > Tags [Create Tag Option](https://support.atomicwork.com/api-reference/atomicwork-public-api/tags/postapi-v-1-tags.md) - Atomicwork Public API > Tags [Get tag](https://support.atomicwork.com/api-reference/atomicwork-public-api/tags/getapi-v-1-tags-id.md) - Atomicwork Public API > Tags [Update Tag Option](https://support.atomicwork.com/api-reference/atomicwork-public-api/tags/putapi-v-1-tags-id.md) - Atomicwork Public API > Tags [Delete Tag Option](https://support.atomicwork.com/api-reference/atomicwork-public-api/tags/deleteapi-v-1-tags-id.md) - Atomicwork Public API > Users [Invite Users](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/postapi-v-1-users-invite.md) - Atomicwork Public API > Users [User workspace invite](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/postapi-v-1-users-workspaces-invite.md) - Atomicwork Public API > Users [Get users](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/getapi-v-1-users.md) - Atomicwork Public API > Users [Create user](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/postapi-v-1-users.md) - Atomicwork Public API > Users [Get paginated users list](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/getapi-v-1-users-list.md) - Atomicwork Public API > Users [Get paginated users list in a segment](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/getapi-v-1-users-segment-id-list.md) - Atomicwork Public API > Users [Retrieve User](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/getapi-v-1-users-user-id.md) - Atomicwork Public API > Users [Update User](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/putapi-v-1-users-user-id.md) - Atomicwork Public API > Users [Delete user from organization](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/deleteapi-v-1-users-user-id.md) - Atomicwork Public API > Users [Patch a user](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/patchapi-v-1-users-user-id.md) - Atomicwork Public API > Users [Restore a user](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/patchapi-v-1-users-user-id-restore.md) - Atomicwork Public API > Users [Restore user in organization](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/patchapi-v-1-users-email-restore-by-email.md) - Atomicwork Public API > Users [Get a user by email](https://support.atomicwork.com/api-reference/atomicwork-public-api/users/getapi-v-1-users-email-email-lookup.md) - Atomicwork Public API > Workflows [Get request automation definitions](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/getapi-v-1-workspaces-id-request-automations-type.md) - Atomicwork Public API > Workflows [Get Request automation Definition of a Workspace](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/getapi-v-1-workspaces-id-request-automations-type-request-key.md) - Atomicwork Public API > Workflows [Clone a Request automations of a Workspace](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/postapi-v-1-workspaces-id-request-automations-request-key-clone.md) - Atomicwork Public API > Workflows [Get actions for request automations](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/getapi-v-1-workspaces-id-request-automations-type-actions.md) - Atomicwork Public API > Workflows [Get placeholders, adhoc query conditions for request automation](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/getapi-v-1-workspaces-id-request-automations-type-query-conditions.md) - Atomicwork Public API > Workflows [Get placeholder fields](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/getapi-v-1-workspaces-workspace-id-request-automations-request-entity-type-placeholders.md) - Atomicwork Public API > Workflows [Get previous actions with output fields](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/getapi-v-1-workspaces-workspace-id-request-automations-request-entity-type-previous-actions-with-output-fields.md) - Atomicwork Public API > Workflows [Get output fields for action](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/getapi-v-1-workspaces-workspace-id-request-automations-request-entity-type-actions-action-type-output-fields.md) - Atomicwork Public API > Workflows [Get details of a request field](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/getapi-v-1-workspaces-workspace-id-request-automations-type-update-request-fields.md) - Atomicwork Public API > Workflows [Generate description for the difference in workflows of the versions](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/getapi-v-1-workspaces-workspace-id-request-automations-type-automation-key-versions-current-version-id-diff-of-workflows-version.md) - Atomicwork Public API > Workflows [List versions of a request automation](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/getapi-v-1-workspaces-workspace-id-request-automations-type-automation-key-versions.md) - Atomicwork Public API > Workflows [Get specific version of a request automation](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/getapi-v-1-workspaces-workspace-id-request-automations-type-automation-key-versions-version-id.md) - Atomicwork Public API > Workflows [List request automations with pagination](https://support.atomicwork.com/api-reference/atomicwork-public-api/workflows/getapi-v-1-workspaces-workspace-id-request-automations-type-paged.md) - Atomicwork Public API > Workspaces [Get list of workspaces](https://support.atomicwork.com/api-reference/atomicwork-public-api/workspaces/getapi-v-1-workspaces.md) - Atomicwork Public API > Workspaces [Get workspace details](https://support.atomicwork.com/api-reference/atomicwork-public-api/workspaces/getapi-v-1-workspaces-id.md) - Atomicwork Public API > Workspaces [Get workspace members](https://support.atomicwork.com/api-reference/atomicwork-public-api/workspaces/getapi-v-1-workspaces-id-members.md) ## OpenAPI Specification The raw OpenAPI 3.1 specification for this API is available at: - [OpenAPI JSON](https://support.atomicwork.com/openapi.json) - [OpenAPI YAML](https://support.atomicwork.com/openapi.yaml)