> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://support.atomicwork.com/guides/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://support.atomicwork.com/_mcp/server.

# Guides

## Docs

- [Setting up knowledge for Atom](https://support.atomicwork.com/guides/setting-up-knowledge-for-atom.md): Add and connect the right knowledge so Atom answers employee questions in your organization's own policies, tools, and language — from day one, and kept fresh over time.
- [Best practices for creating AI-ready knowledge](https://support.atomicwork.com/guides/best-practices-for-creating-ai-ready-knowledge.md): Structure your knowledge so it's clear, self-contained, and easy for Atom to interpret — improving accuracy, deflecting routine requests, and freeing your service teams for higher-value work.
- [Best practices for setting up AI-ready catalogs](https://support.atomicwork.com/guides/best-practices-for-setting-up-ai-ready-catalogs.md): Structure your service and incident catalogs so they're discoverable, unambiguous, and actionable — improving deflection, reducing misdirected requests, and helping employees find the right help faster.
- [Improving request deflection](https://support.atomicwork.com/guides/improving-request-deflection.md): Practical service desk tweaks and process reviews that reduce team workloads and resolution times by helping Atom deflect more automatable requests.
- [Understanding the AI Workforce](https://support.atomicwork.com/guides/understanding-the-ai-workforce.md): Instead of rigid automations that break on the next variation, build a small team of AI Coworkers — each a specialist with a defined role, the tools to do its job, and the judgment to hand off when something falls outside its lane.
- [Evaluating Atom's responses](https://support.atomicwork.com/guides/evaluating-atoms-responses.md): Use the Test suite to evaluate Atom's answers at scale — establish a baseline for answer quality, track accuracy over time, and maintain trust as your content and processes evolve.
- [Connecting your workflows to external systems](https://support.atomicwork.com/guides/connecting-your-workflows-to-external-systems.md): Connect your workflows to any external system — from connected integrations to internal tools — with the right method, credentials, and guardrails in place.