Integrate the PagerDuty MCP server with Atomicwork to give your AI Coworkers access to a comprehensive suite of incident response and management tools. By connecting this server, your AI Workforce can securely interact with your PagerDuty environment to manage incidents, escalation policies, and service dependencies directly within your workspace.
This integration uses a secure OAuth flow to establish a connection. For more details on the conceptual framework of tools and Coworkers, see Understanding the AI Workforce.
Configure the PagerDuty MCP server
To connect the PagerDuty MCP server, you must have administrator access in both Atomicwork and PagerDuty. Follow these steps to set up the connection:
Navigate to Settings > MCP Store > PagerDuty in your Atomicwork workspace.
Click on the PagerDuty tile and select Connect.
Complete the OAuth authorization flow in the window that appears by logging in with your PagerDuty administrator credentials and authorizing the connection.
View the list of available PagerDuty tools displayed on your screen once the setup is complete.
Please note that PagerDuty's read and write permissions are their classic broad scopes — they grant full read and write access across the entire PagerDuty v2 REST API.
Configure agent access
After completing the setup, you can control which tools your AI Coworkers can use. This allows you to practice the principle of least privilege by granting only the necessary capabilities to each agent.
Navigate to AI workforce > AI Coworker > Tools.
Select the specific AI Coworker you want to configure.
Grant granular or complete access to the available PagerDuty tools based on your requirements.
In addition to standard agents, the Admin Assist workflow builder and the coding agent also automatically have access to the MCP server when building workflows and writing code scripts respectively.
Explore available tool categories
The specific tools available depend on your software platform and can be updated according to your organization's needs. The broad tool categories include:
Incident management: Actions to create, retrieve, update, snooze, and merge incidents.
Escalation policies: Tools to create, audit, and retrieve escalation policy records and metrics.
Service configuration: Capabilities to manage business services, service dependencies, and integrations.
Team and user administration: Actions to manage teams, user notification rules, and contact methods.
Automation and runners: Tools to associate teams with automation actions and manage runner endpoints.
Status pages: Capabilities to create, update, and retrieve status page posts and subscriptions.
Event orchestration: Tools to manage rulesets and event orchestrations.
Review next steps
Now that you have configured the PagerDuty MCP server, you can begin equipping your AI coworkers with specific capabilities. For detailed instructions on managing tool permissions, see Setting up an AI Coworker. If you need to set up standard non-AI workflow actions, see PagerDuty: Permissions and setup.