Major updates
Updated request insights (first response, response time, SLA breaches, reassignment) with weighted-median logic for truer metrics.
Added “clear search” across settings/workspace lists so users can reset filters instantly.
Enabled multiple approval instances per request, grouping past approvals and prioritizing the latest to clarify decision history.
Centralized image processing and improved multimodal context handling for more robust image workflows.
Enabled quick replies in request tables by default.
Made “Save as Draft” reflect publish state accurately.