Major updates
Introduced data export in CSV format, offering faster processing and better scalability compared to the Excel format.
Added support for webhooks and custom code outputs in conditional logic, increasing flexibility in automated workflows.
Improved Request and Problem handling by adding quick reply options and context visibility.
Minor updates
Added status and comment details to approver lists for better context in review processes.
Improved request lists with “last commented by” visibility and enhanced CSV exports.
Added colored status tags and icons for clearer visual cues across interfaces.
Enabled major incident configurations by default to ensure consistent readiness.