Major updates
Expanded Agent Assist capabilities to handle older requests and utilize diverse knowledge base sources.
Enhanced major incident workflows with updated acknowledgment messages and configurable thresholds, streamlining the alerting process and enabling clustering based on incident severity.
Introduced interface-based configuration for incident settings, allowing users to easily customize sensitivity levels, thresholds, and notification preferences.
Minor updates
Refined Journeys to ensure the creator is correctly assigned as the actor.
Enabled dynamic field mapping for the MS Teams integration, ensuring better synchronization between data formats.
Made the request, change, and problem detail panels resizable, preserving user layout preferences.
Linked threshold adjustments in incident configurations to sensitivity levels.
Improved auto-saving of drafts in request replies to reduce risk of data loss.