Major updates
Retrieves an agent’s action history in custom channel responses, enabling more complete context when reviewing conversations.
Enabled Slack notifications for agent group assignments, ensuring teams receive timely updates.
Expanded Trusted Knowledge with nearly 800 additional sources, strengthening the reliability of organizational knowledge.
Added user export functionality in the People tab, with XLSX downloads, segment-based filtering, custom headers, and email notifications for completed exports.
Minor updates
Added date field validation to improve form accuracy in Microsoft Teams.
Added read-only mode across several workflow actions to prevent unintended changes.
Introduced a new notification type for agent group assignment.