Connect Atomicwork to your Slack account so that your employees can get instant help, raise requests, and get status updates via your Assistant. You can also:
Sync employee data from Slack so your Assistant can send personalized responses based on attributes like location, department etc.
Trigger Slack actions like channel creation or send a DM based on events.
To connect your accounts, you need:
A Slack admin and an Atomicwork admin (hurray, if they’re both you!). A Slack admin is required for app installation and reviewing permissions.
Connecting Slack and Atomicwork
Navigate to Settings > App store > Slack > Connect
Click on the "Connect" button
Authorize the connection, and then, we're done!
Sync employee data from Slack
Navigate to Settings > App store > Slack > Settings
Toggle the "Sync employee data" option. Once you toggle it on, Atomicwork will sync data from Slack every 24 hours.
Here are all the fields Atomicwork will sync from Slack:
First name |
Last name |
Phone number |
Timezone |
Title |
Once you enable sync, your Assistant will use these fields to provide personalized responses. For example, if you have a list of holidays by location, it will only provide relevant responses based on location. If an employee from Australia asks for a holiday list, they'll only get the Australia holiday list and not the UK or the US list.
You can also use these fields to personalize journey messages and trigger journeys.
Adding your Assistant to a Slack channel
Your Assistant can be added to both public and private Slack channels. It will learn from conversations only in public channels to update its knowledge base. It can only perform certain workflow actions (Add users to a channel or post to a private channel) if it's a part of the channel.
Here’s how you can add your Assistant to a Slack channel:
Navigate to the channel to which you want to add it
Type “@Atom” and press enter. If it’s a public channel, this is all you need to do to add it to the channel. If it’s a private channel, you need to invite your Assistant to the channel explicitly (click on “Invite”).