Workspace admins can add Google Drive files and folders as knowledge in their workspace, making it easier for employees to find and access the information they need.
Adding a Google Drive folder to a knowledge allows the Assistant to learn from all its files, including those in subfolders.
Permissions are inherited directly from Google Drive, ensuring users can only access content they are authorized to view. They cannot be modified in Atomicwork.
Adding Google Drive files to knowledge
The Assistant can only learn from files in shared drives in Google Drive.
To add a Google Drive folder to a knowledge:
Navigate to Settings > Your workspace. Click on Knowledge under the Deflection and automation section.
Open the knowledge to which you would like to sync Google Drive files or click on Add to create a new knowledge.
Click on Add at the top right and select Google Drive.
Choose the desired folder from Google Drive. You can add the entire folder or navigate to individual files to add them.
If a folder is selected to be uploaded, all files within that folder as well as subfolders are added.
Supported file types include DOCX, PDF, PPTX, CSV, XLSX, TXT, MD, Google Docs, Slides, and Sheets.
Media files such as PNG, JPG, and MP4 are not currently supported.
Syncing Google Drive changes to Atomicwork
Once integrated, Atomicwork syncs with Google Drive every 24 hours to reflect changes in connected documents, including new files, removals, and permission updates. You can also sync manually anytime to keep your data up to date.
Syncing file changes
Deleted files in Google Drive are removed from Atomicwork on the next sync.
Renamed files update automatically in Atomicwork after syncing.
New files in an already synced folder aren’t uploaded automatically; you will have to run a manual sync to add them immediately.
Moving a file to another folder in Google Drive treats it as deleted in the original folder; it will sync from the new folder, if added.
Syncing user permissions
You can allow or restrict file downloads in Atomicwork, but you cannot change file permissions; Google Drive remains the source of truth for permissions.
If a user is added or removed from a file's access list, this will be reflected in Atomicwork with the next sync. For immediate updates, you can choose to Sync now.