To ensure that your emails sent through Atomicwork are trusted and successfully reach your users’ inboxes, it's important to verify your domain using DKIM (DomainKeys Identified Mail). This process also enables whitelabelling, allowing your organization to send emails from your own domain ([email protected]) instead of the default Atomicwork subdomain ([email protected]). This means that end-users who email your company for service/support will receive responses from the same email address they email.
This article focuses on outgoing email verification using DKIM. If you're looking to set up incoming email forwarding, please refer to the relevant guide on forwarding emails into Atomicwork.
Why domain authentication matters
When you send emails through Atomicwork, they originate from our mail servers. Without verification, these emails might be flagged by receiving mail providers and can end up in spam folders. Domain authentication, particularly through DKIM, proves that Atomicwork is authorized to send emails on your behalf.
Authenticating your domain helps:
Improve email deliverability
Prevent spoofing and phishing
Build trust with recipients with a recognizable domain
Setting up domain authentication with DKIM in Atomicwork
To authenticate your domain and enable verified outbound emails:
Navigate to Settings > Your workspace > Channels > Email and click Edit on the email you’re configuring.
If you haven't set up email forwarding for this address, follow our step-by-step guide for your provider — Gmail or Microsoft Office 365.
You can also send a test email to verify that Atomicwork is receiving forwarded messages.
To authenticate your domain for outgoing emails:
Login to your domain provider (like GoDaddy, Cloudflare, etc.) as an admin.
Navigate to the section where you can add and manage DNS records.
In Atomicwork, there will be a list of CNAME and TXT records created for the selected email address.
Add each of these records to your DNS configuration:
CNAME records for DKIM signing (e.g.,
s1._domainkey.yourdomain.com)TXT records for SPF and DMARC policies
Save the records in your DNS provider's dashboard.
Return to Atomicwork and click Verify.
You will see a confirmation message when your domain is successfully authenticated.
Under Email settings, you will be able to see the status of both incoming forwarding and outgoing verification.