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# Measuring employee satisfaction with surveys

Measure employee satisfaction with your service management, through satisfaction surveys.

Once enabled, a satisfaction survey will be sent to the requester when a request is marked as resolved. This can be a 2-, 3-, or 5-point survey. You can analyse survey results through our survey report.

## Setup satisfaction survey

* Go to **Settings > Your workspaces > \[Workspace name] > Survey (Service management)**.

* Toggle **Send satisfaction survey** on.

* Once you do, you can customize the survey question for your end users and select a scale for the survey.

* You can also customize the text and the emoji that is sent to the end user.
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![image](/_fern-files/_img/13bcf0e24c9b0d4e4cb17bd82b410f86e4e49a6f466fc7266cb0149e6731fbbe.webp)

## Sending a survey and viewing the results

* When a request is marked as resolved, a survey is sent to the end user through the channel they raised the request in: Slack, Teams or email.

* Once they submit feedback, the feedback is displayed in the request details page.

![Screenshot 2024-03-14 at 2.48.39 PM-1](/_fern-files/_img/103146158af9f7256f391cd9823c161a3f191c001976ff36061b1a146ecedbc0.webp)