> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://support.atomicwork.com/documentation/requests/channels-sl-as-and-feedback/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://support.atomicwork.com/_mcp/server.

# Channels, SLAs, and Feedback

## Docs

- [Managing SLAs for requests](https://support.atomicwork.com/documentation/requests/channels-sl-as-and-feedback/managing-sl-as-for-requests.md): 
- [Configuring business hours](https://support.atomicwork.com/documentation/requests/channels-sl-as-and-feedback/configuring-business-hours.md): 
- [Email as a support channel](https://support.atomicwork.com/documentation/requests/channels-sl-as-and-feedback/email-as-a-support-channel.md): 
- [Configuring trusted email domains](https://support.atomicwork.com/documentation/requests/channels-sl-as-and-feedback/configuring-trusted-email-domains.md): Learn how to configure trusted email domains and fallback behaviors to secure your workspace.
- [Measuring employee satisfaction with surveys](https://support.atomicwork.com/documentation/requests/channels-sl-as-and-feedback/measuring-employee-satisfaction-with-surveys.md):