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# Using tags in Atomicwork

You can now organize and manage requests with customizable tags, making it easy to label, find, and act on requests. Tags are shared between requests and changes within a workspace, helping you visually categorize items, search and filter them more effectively, and automate routine tasks with workflows.

## Creating and managing tags

Workspace admins can create, edit, and delete tags from a central location to ensure consistency. Agents can also create new tags on the fly when adding them to a request.

To create a new tag as an admin:

1. Go to **Settings > Your workspaces > \[Workspace name] > Tags (Service management)**.

2. Click the **Add tag** button.

3. Enter a name for your tag and choose a color to help it stand out.

4. Click **Add tag** to save it to your workspace's list.

To edit or delete an existing tag, click the **More (...)** icon next to the tag name in the list and select the desired action. Note that only admins can delete tags.

## Adding tags to requests

Agents can add or remove tags from any request or change to help categorize it. You can add tags when creating a new request or by editing an existing one.

1. In the request form, locate the **Tags** field.

2. Click into the field and begin typing to search for an existing tag or to create a new one.

3. Select the desired tags from the list. If you create a new tag, you can also assign it a color directly from the form.

Once added, tags are visible in the request details sidebar, providing important context at a glance.

## Filtering requests by tags

Once tags are applied, you can use them to quickly find specific requests in your list view.

1. From the **Requests** page, click the **Filters** button to open the filter panel.

2. Click **Add filter** and select **Tags** from the attribute list.

3. Choose the tag or tags you want to filter by. The request list will update automatically to show only the matching items.

You can also add **Tags** as a column to your request list view for at-a-glance visibility. Click the **Display** button to configure your columns.

## Automatically adding tags

Tags can be integrated into your [workflows](https://support.atomicwork.com/documentation/enterprise-workflows/workflow-foundations/workflows-101) to automate routine actions. You can use tags as a condition to trigger a workflow or as an action within a workflow.

To automatically add tags to a request using a workflow:

1. Go to **Settings > Enterprise automation > Workflow library**. Select **Organization** to apply this across the organization, or select a workspace to apply it to that workspace only.

2. Create a new workflow or open an existing one.

3. Within the workflow builder, click **Add action** and select **Add tags** from the list.

4. Click **Done** and then **Publish** your workflow.

The 'Add tags' action appends tags to a request; it does not replace any tags that have already been applied. This action is recorded in the request's **Activities** tab for full traceability.

In addition to actions, you can use tags as conditions in both [workflows](https://support.atomicwork.com/documentation/enterprise-workflows/workflow-foundations/workflows-101) and [SLAs](https://support.atomicwork.com/documentation/requests/channels-sl-as-and-feedback/managing-sl-as-for-requests). For example, you could set up a workflow that triggers only for requests that have an 'escalation' tag.